Vacatures in Netherlands, belgium

Working at Freudenberg : We will wow your world!

Responsibilities :

Issue quotes and orders for new and existing customers into ERP system (SAP), manage delivery according to customer demand together Return of Goods with Logistic Department

Set up new accounts into ERP system (SAP) + Maintaining of the Customer Database

Managethe Customer Relation Management System (based on Lotus Notes)

Manage information on customer portals and EDI transaction to meet customer demands

Monitor Customer Complaints

Maintain the Contract Database

Exceed our customer’s expectations through continuous improvement utilizing data and developing procedures to meet those expectations

Work closely with the Service Departments : Logistics, Finance, Accounting,

Controlling in order to integrate seamlessly new- and ongoing business and communicate customer business practices across all divisional functions

Carries out supervisory responsibilities in accordance with the organization’s policies

Implement and monitor a variety of order processing channels and stock requirements

Work closely with the Sales Staff as their internal contact point for customer requirements

Review pricing with sales and reconcile pricing issues as necessary

Monthly reporting and forecasting preparation

Maintain margin goals and manage pricing for customers

Coordinate Marketing Projects in interaction with the Sales- and Marketing Manager

Readiness to travel

Qualifications :

Strong verbal and written communications skills with emphasis on telephone skills

Organizational skills

Positive attitude

Ability to build strong partnerships between internal and external organizations to achieve targeted goals

Excellent problem solving kills

3 years Bachelor degree and 3 years of Customer Service experience or 4 years of College degree with 2 years of Customer Service Experience

Service / Marketing / Sales Account Management experience with an emphasis on Business to Business is a plus

Excellent PC related skills including Microsoft Office and Internet Skills

SAP system or other large scale complex ERP system and CRM –system (Lotus Notes) experience

Language skills : English, Dutch, French both written and verbal

Marketing Skills