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IT Support Specialist
TECEZEMechelen, Flemish Region, Belgium10 dagen geleden
FunctieomschrijvingMinimum 2+ years of experience in an onsite IT support role within an enterprise environment. Strong knowledge of Windows 11 and macOS . Basic knowledge and hands-on experience with VPN, DNS, IP, Wi-Fi , and other network technologies. Familiarity with SCCM, Intune, and Jamf Pro for device management. Experience with hardware / software installation and troubleshooting . Excellent customer service and communication skills. Ability to work independently and meet Service Level Agreements (SLAs) . Fluency in Dutch, French, and English (verbal and written). Comfortable working in shift environments . Willingness to provide on-call support when required.
Title : IT Support Specialist
Location : Liersesteenweg 4, 2800 Mechelen, Belgium
Duration : 3 Months - Rolling contract - Extendable
Key Responsibilities :
- Serve as the first point of contact for IT support via phone, email, or ticketing systems.
- Troubleshoot and resolve basic to moderately complex hardware, software , and network issues .
- Log, categorize, and prioritize tickets accurately and efficiently.
- Perform password resets, account unlocks , and other user access-related tasks.
- Provide hands-on support for desktops, laptops, printers, and networking equipment.
- Install and configure operating systems, software, and Microsoft Outlook.
- Conduct hardware and software troubleshooting on Windows and macOS devices.
- Support VPN, Wi-Fi, IP, and DNS connectivity issues.
- Utilize SCCM, Intune, and Jamf Pro for endpoint management.
- Follow up on outstanding tickets and ensure timely communication with users.
- Maintain accurate records of support interactions, resolutions, and escalations.
Required Qualifications :
Preferred Qualifications :
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It Support Specialist • Mechelen, Flemish Region, Belgium