IT Services Field Support Agent

Job description What if your tech skills could make someone's digital workday a whole lot easier - every single day?

As an IT Field Support Agent (Digital Coach), you’ll be the friendly face of IT, helping colleagues on-site across Belgium get the most out of their digital tools. From solving issues in real time to coaching on new apps, you’ll make tech more accessible, one conversation at a time.

Your role on the field

You’ll be part of the Digital Field Services Team , combining practical IT support with people-focused coaching. Whether it’s solving problems, answering questions, or giving digital training, you’ll be right where your help makes the biggest difference — on-site, with the user.

Here’s what your days could look like :

• provide on-site support and troubleshooting assistance to our users to ensure quick resolutions in real-time
• respond to user inquiries and issues promptly during on-site visits, ensuring a high level of customer service
• work closely with technical teams and vendors on-site to implement solutions and upgrades efficiently
• give training on / off site for new applications (Onboarding day, Digital Corner)
• prevention of Cybersecurity
• follow-up of incidents via Octopus (ticketing system)

Profile What makes you click with the team

Offer Want to tackle tomorrow’s multi-technical challenges with us?

At Equans, you find an exciting career within a stable and financially sound company. You work on challenging, diverse projects and assist our clients with today’s three major transitions : the energy transition, the industrial transition, and the digital transition. You have the opportunity to discover cutting-edge technologies and further develop your skills .

Joining Equans is more than that! You also get :

Add to that the contagious warm atmosphere at Equans, and what are you waiting for?

We are looking forward to meeting you!