Associate Analyst, Franchise Management (Rosetta / First Employment contract)

JOB DESCRIPTION

Our Purpose

Title and Summary

Associate Analyst, Franchise Management (Rosetta / First Employment contract)Associate Analyst, Franchise Management (Rosetta / First Employment contract)

This role is open ONLY for First Employment / Rosetta candidates

The Franchise model is the cornerstone of our success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional as well as new payment flows. Through this powerful business model we ensure that everyday hundreds of millions of consumers and merchants make payments and accept payments with complete peace of mind. The Franchise team shapes the payments ecosystem by setting standards, onboarding new participants, resolving disputes, and ensuring the safety and integrity of our network. We are committed to ensuring we have a long-term, healthy, and sustainable ecosystem that supports the continued growth of Mastercard. Be part of a team that is not just leading but redefining the world of payments.

OVERVIEW

Responsible for driving process improvements / enhancements around franchise life cycle management (eg, data analytics, registration, onboarding, ongoing support / maintenance, licensing, contracts, etc) to support positive customer experience and business growth within the Europe Region.

RESPONSIBILITIES

• Performs assignments that support on-boarding customers, registration, and responds to ad-hoc customer requests
• Responsible for customer administration, such as tracking projects and generating administrative reports
• May assist in customer training and education initiatives by preparing communications and materials, etc.
• Interacts with corporate and business units (, Legal, AML, Customer Risk, etc.) and customer delivery team to provide support to customers
• Ensures data quality for various internal processes
• Help create and centralize quarterly reports with Power BI / Tableau, running and creating functions, pivot tables, and charts
• Data analysis for different Franchise dashboards
• Help develop communication materials : One pager, FAQs, presentations, reports, newsletters
• Extracting insights from data and analyzing business processes

ALL ABOUT YOU

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.