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Senior Director Customer & Data @ ING Belgium

Senior Director Customer & Data @ ING Belgium

WhatJobsBelgique
21 dagen geleden
Functieomschrijving

Senior Director Customer & Data @ ING Belgium

AMCV04110

Function

As Senior Director Customer & Data, you will report directly to the CIO of ING Belgium and lead a team of 500+ FTEs , consisting of internal specialists and external consultants across Brussels, Romania, India, and Manila .

You will be responsible for strategic execution, technology delivery, governance, and leadership in one of the bank’s most critical domains.

This role requires a top-tier IT leader who excels in stakeholder management, global technology governance, and leading large-scale transformation programs. With a budget exceeding €60 million , you will shape the future of ING’s data strategy and ensure its alignment with both local and global ING Group priorities.

Key Responsibilities

  • Lead the technological vision and execution for Customer Data, Data Management, Analytics, Know Your Customer (KYC), Enterprise & Content Automation, and HR / Finance Reporting.
  • Drive enterprise-wide data governance, ensuring compliance with DORA, GDPR, and the AI Act.
  • Lead ING Belgium’s AI, cloud, and data analytics initiatives, optimizing automation and machine learning capabilities.
  • Oversee complex integration projects that bridge local ING Belgium systems with global ING Group platforms.
  • Ensure seamless execution of critical security and risk management programs.
  • Inspire and manage a highly diverse, multi-location team of data engineers, IT architects, analytics specialists, and project managers.
  • Foster an environment of high organizational health and performance, ensuring strong team dynamics and professional growth.
  • Act as a change leader, maintaining high engagement while ensuring execution excellence.
  • Develop succession planning and mentorship initiatives to build leadership pipelines within the IT organization.

3. Stakeholder & Relationship Management

  • Act as a senior point of contact between ING Belgium and ING Group’s central IT and data leadership.
  • Negotiate and manage large-scale IT service contracts with key partners such as Cognizant and other global service providers.
  • Ensure a strong partnership with tribes, board members, regulators, and global IT counterparts.
  • Oversee an annual IT budget of €60M+, ensuring cost-efficient use of resources.
  • Optimize in-house vs. outsourced development strategies, leveraging ING’s offshore teams while maintaining internal capabilities.
  • Establish KPIs for financial risk, IT risk, strategic delivery, diversity, and carbon footprint impact.

    • Challenges & opportunities in this role

    1. ING’s Data Transformation

  • ING is undergoing a major data transformation, requiring new approaches to integration, data-driven decision-making, and compliance.
  • You will lead the push for a unified, high-performance data ecosystem that balances local agility with global ING Group alignment.
  • ING Belgium is embedding AI across its banking platform—this role will shape the way we operationalize AI and advanced analytics.
  • Data-driven personalization, fraud detection, and automation are core initiatives that need leadership.

    • 3. Agile & High-Velocity Change

  • ING implements over 1,000 changes per month—you must balance speed with stability in this high-velocity IT environment.
  • The agile mindset is critical, requiring leadership in SAFe or other scaled agile methodologies.

    • Profile

    We are looking for an exceptional IT leader with deep expertise in data, cloud, and AI strategy. You have :

  • 20+ years of IT leadership experience, including managing managers and driving large-scale technology programs.
  • Strong background in data & AI technologies , with experience in governance, compliance, and security.
  • Global exposure , with experience in offshoring, large-scale IT operations, and vendor management.
  • Experience handling €50M+ IT budget s, optimizing costs while delivering high-impact projects.
  • Exceptional communication and negotiation skills , comfortable engaging with C-level executives and regulators.
  • Fluency in English ; knowledge of Dutch or French is an advantage.

    • Offer

  • Work in one of the most strategic IT leadership roles within ING Belgium.
  • Lead high-visibility transformation programs with direct impact on millions of customers.
  • Collaborate with top-tier professionals in an international, multi-disciplinary environment.
  • Highly competitive and complete salary package.
  • Be at the forefront of AI, cloud, and digital banking innovation.

    • Keywords

    Senior Director Customer & Data @ ING Belgium

    Christophe VanDriessche Accessible from Monday to Friday during office hours

    Christophe VanDriessche Hi

    Would you like to know more about this vacancy? 10 : 05

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