Customer Service Expert - English / French

Manage the full order process : from price confirmation to delivery and invoicing.

Serve as the main point of contact for all client inquiries, complaints, and requests.

Coordinate customer inventory tracking and monthly reconciliation.

Support and optimize the billing process, including data input in ERP systems.

Liaise with internal teams to resolve customer requests efficiently and accurately.

At least 5 years of experience in customer service and logistics within an international context.

Fluency in French and English (C1 / C2 level).

Familiar with CRM (e.g. Salesforce) and ERP systems (e.g. IFS, SAP).

Strong communication, customer focus, and autonomy.

A proactive team player with a results-oriented mindset.

Competitive salary and a comprehensive benefits package.

Work in an international environment with a people-first approach.

Career growth and professional development opportunities.

Flexible working hours and the possibility to work hybrid.

A dynamic, collaborative team where your contributions are truly valued.

This is a temporary assignment of at least 4 months, with the possibility of extension.