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C004301 Senior Technician (Service Delivery) (NS) - THU 17 Jul

EMWBrussels, Brussels, Belgium

10 dagen geleden

Functieomschrijving

Deadline Date : Thursday 17 July 2025

Requirement : Senior Technician (Service Delivery)

Location : Brussels, BE

Full Time On-Site : Yes

Time On-Site : 100%

Total Scope of the request (hours) : 608

Required Start Date : 1 September 2025

End Contract Date : 31 December 2025

Required Security Clearance : NATO SECRET

Duties and Role :

Provide first and second level support of end-user ICT assets, including MS365 devices;
Conducts equipment testing to and from the supply line, documents serviceability status;
Perform staging of all end user devices using the Microsoft Configuration Manager system (MCM) and relevant toolsets;
Updating inventory databases;
Perform the enrolment or handout of all staged devices to the end user;
Investigates and resolves technical issues in a systematic approach;
Maintains sound knowledge on implemented technologies;
Assist his / her superiors and recommend solutions;
Perform other duties as may be required.

Requirements

Skill, Knowledge & Experience :

The candidate must have a currently active NATO SECRET security clearance

Higher vocational training in a relevant discipline with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience;

Have a good knowledge of IT administration tools used in ICT Service Management ( Microsoft Configuration Manager);

Be knowledgeable in recent and current Windows operating systems and common Windows desktop applications, such as MS 365, MS Office and Adobe;

Have a good working knowledge of IT hardware and auxiliary computer equipment;

Have a broad knowledge of computer network technology in a Microsoft Windows environment.

Desirable Qualifications :

Microsoft Certified Desktop Support Technician (MCDST) Certification;

ITIL certified in Service Operations;

Prior experience of working in an international environment comprising both military and civilian elements

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Service Technician • Brussels, Brussels, Belgium