Talent.com
Deze vacature is niet beschikbaar in je land.
Operations & Customer Success Manager (Belgium based)

Operations & Customer Success Manager (Belgium based)

SitemarkLeuven, Flanders, Belgium
13 dagen geleden
Vacaturetype
  • Quick Apply
Functieomschrijving

About Sitemark :

Our mission is to accelerate the world’s energy transition through digital solutions. Founded in 2016, Sitemark has since grown into a world leader in the solar industry. We have developed a market-leading software platform that digitalizes solar plants across their entire lifecycle.

Tasks

  • Create a robust support system to provide comprehensive product assistance to customers, resellers, partners and pilots aimed at ensuring satisfaction, troubleshooting, and minimizing support requests.
  • Establish and manage a self-sustaining customer success system, actively catering to customer requirements, elevating overall customer satisfaction and loyalty, while also adeptly handling exceptional use cases.
  • Build and maintain strong customer relationships to enhance loyalty and retention.
  • Deliver product training and education to maximize customer value.
  • Coordinate with internal and external stakeholders for efficient and high-quality service delivery.
  • Oversee customer operations, from booking to delivery, ensuring excellence and satisfaction with the help of internal and external team members.
  • Manage data acquisition, including expanding drone pilot network and negotiating pricing.
  • Project manage field operations, addressing issues promptly and maintaining customer communication.
  • Coordinate legal, HSSE (health, safety, security & environment), logistical, and scheduling constraints for efficient project execution.
  • Utilize organizational skills to manage multiple functions and projects simultaneously.
  • Identify process gaps and streamline workflows for operational excellence.
  • Create a structured customer onboarding process for smooth transitions and successful adoption.
  • Anticipate risks and implement mitigation plans to minimize disruptions.
  • Become an expert on Sitemark products and provide support to both internal and external stakeholders, assisting them with product usage and optimization.

Requirements

  • Bachelor's degree or higher in a relevant field.
  • Excellent English and French communication skills (additional languages are a plus).
  • Minimum two years of experience in high-tempo operational environments.
  • Quick learner with strong decision-making and problem-solving abilities.
  • Exceptional planning, scheduling, and stakeholder management skills.
  • Ability to work independently and collaboratively in team settings.
  • Proactive mindset with a focus on process improvements.
  • Business and tech savvy, staying updated on industry trends.
  • Analytical skills for data interpretation and insights.
  • Persuasive communication style with diverse stakeholders.
  • Familiarity with customer relationship management applications.
  • Strong interpersonal skills and attention to detail.

    • Nice to Haves :

  • Experience in photogrammetry, Lidar, and UAV operations.
  • Knowledge of the solar industry and regulations.
  • Experience in customer success management.

    • Benefits

  • Exciting job with continuous learning opportunities.
  • Impactful role in a fast-paced, globally-focused tech company.
  • Competitive salary package and attractive benefits.
  • Collaborative and positive work environment.
  • Interesting home working policy for flexibility.

    • Sitemark is at the forefront of the world’s rapid transition to renewable energy. Our all-in-one platform enhances productivity, quality, and performance across every stage of renewable energy projects, powered by AI and robotics.

    Maak een vacature-alert aan voor deze zoekopdracht

    Customer Succes Manager • Leuven, Flanders, Belgium