Field Service Manager Direct Markets EMEA

JOB SUMMARY

This position provides vision, strategic planning, and implementation leadership in the area of Technical Services, without direct line management. The role requires influencing and aligning regional service operations through collaboration, credibility, and deep technical expertise. It plays a pivotal role in bridging country teams, aligning service performance with business goals, and supporting strategic initiatives in partnership with the Senior Service & Operations Manager.

Design & implement technical solutions, guidelines, training and programs in order to provide customer satisfaction and support the EMEA business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and execute the strategic direction of Field Service across EMEA, aligned with current and future product portfolios and market structures.
• Drive service quality and operational excellence by guiding field service functions in line with organizational objectives and regulatory standards.
• Collaborate with the Training & Support Manager to design and maintain technical training programs for new hires and existing engineers, ensuring continuous learning and development.
• Coach and support Country Technical Service Managers and Supervisors to enhance customer satisfaction, team performance, and staff development.
• Monitor and analyze service performance using KPIs and operational data to identify improvement opportunities and guide local teams toward efficiency and consistency.
• Establish strong communication and collaboration between EMEA, local markets, Denver headquarters, and country sales organizations to ensure alignment and transparency.
• Lead or support the implementation of improvement projects, technical solutions, and operational processes to advance customer experience and service delivery.
• Ensure compliance with FDA, ISO, and local regulations by overseeing SOP development, complaint tracking systems, and other quality-driven activities.
• Provide guidance and mentorship to team members across regions, fostering a high-performance and growth-oriented culture.
• Support strategic and operational planning, including budgeting, long-range goals, and resource allocation in coordination with senior leadership.
• Stay current with technological advancements and drive innovation by identifying applicable solutions to business challenges.

MINIMUM QUALIFICATION REQUIREMENTS

Education & Experience

Key Skills & Competencies

PROFILE :

ADDITIONAL INFORMATION

Key Attributes for Success in This Role

Job Segment : Maintenance, Pharmaceutical, Service Manager, Pharmaceutical Sales, Field Service, Manufacturing, Science, Customer Service, Sales