Automotive Technical Support Engineer (Connected Services)

Automotive Technical Support Engineer (Connected Services)

Ghent | Technical Support Engineer | Bachelor / Master | Technical Expertise | Communication | English Your new company

Volvo Group is one of the world's leading manufacturers of trucks, buses, and engines with brands such as Volvo, Renault Trucks, and Volvo Penta. The Volvo truck factory in Ghent is the largest truck factory of the Volvo Group worldwide. The Volvo Fitting Center is responsible for fitting tires and rims into wheels, which are used for both the company’s own production in Ghent and for other Volvo factories.

Your new role

As an Automotive Technical Support Engineer Connected Services, you will be the first point of contact for the dealers and customers worldwide regarding technical support and diagnostics related to connected services. You will resolve technical and diagnostic issues concerning connectivity challenges and collaborate closely with various stakeholders such as dealers, designers, and product engineers. Using different applications and technical documentation, you will provide quick and effective solutions. Additionally, you will analyze recurring customer inquiries to help improve service quality.

Your profile

You have a technical background with a strong interest in automotive technologies, connectivity, telematics, and fleet management systems. You are skilled in interpreting technical documentation and possess excellent communication and teamwork abilities. You enjoy troubleshooting, including remote diagnostics. You are fluent in English and at least one other European language. Experience working as a technician in a dealership environment is a plus. You are flexible and willing to work in shifts, as the support operates 24 / 7.

What you'll get in return

Our client offers an exciting role in an inspiring international environment with highly skilled and motivated colleagues. You will receive a competitive salary package complemented by attractive benefits. Our client foster a culture of trust, passion, and continuous development, offering ample opportunities to grow your skills and career. Employee well-being initiatives include extra days off and a company restaurant.

What you need to do now

Are you interested in this role? Please click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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