Information Technology Support Engineer

Responsibilities :

• Provide day-to-day IT technical support for end-users of desktop applications, smartphones, tablets, printers and computer hardware;
• Provide support to the users with remote communications and connectivity
• Exercise independent judgment consistent with guidelines\standards;
• Organize and prioritize workflow to meet established SLAs
• Document root cause of issues and suggest changes to prevent future outages
• Maintain updated knowledge of policies, procedures, products, and activities
• As necessary, perform other duties as required.
• Knowledge on server and network concepts or can co-ordinate / troubleshoot via call
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Experience with Anti-spyware and Anti-virus software.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills. (Basic Troubleshooting and Smart Hands)
• Minimum 3 to 4 years End user Support Experince
• CompTIA / ITIL Foundation / CCNA / certification is preferred
• Ability to diagnose and perform simple upgrade / repair of PC hardware.
• Experienced with ticket-based systems (preferred Service Now)
• Maintain, inventory, troubleshoot and repair computing infrastructure and hardware including printers, workstations, switches, Wifi and VPN;
• Knowledge of SCCM / MECM and Active Directory
• Communicate with the team to provide key problem status updates.
• Ability to respond quickly to issues or requests.
• Good written and oral communications skills with clients and management .
• Ability to work with deadlines and complete tasks on-time.

Fluent Dutch & English is must

Must have driving licence

Freelance Contract not possible

Visa Sponsorship not Possible