Inside Sales Associate

Purpose of the Role

Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow. Operations is the heartbeat of Insight. Our passion is to deliver excellence to our teammates, partners and clients with exceptional results, every time.

The Operations function is responsible for the effective planning, organising, coordinating, and controlling of resources needed to deliver Insight’s solutions by proactively managing people, products, technology, information, and time.

The Client Operations team manages the full client experience from purchase to pay which includes but is not limited to order processing, back-order management, and proactive communication with internal and external clients to assist with inquiries, problem solve matters, and resolve any outstanding issues. As the client-facing day to day contact for the customer, speed and professionalism from teammates is vital to ensuring good impressions are made, the reputation of the organisation is enhanced, and repeat business is successfully secured.

The Inside Sales Associate, a key member of the Client Operations team, provides administrative support to divisional sales teams and works closely with other departments in order to maintain the highest levels of client and teammate satisfaction.

Key duties and Responsibilities

• Respond promptly to all internal and external client queries received in order to optimise sales activities and provide the highest level of service to clients.
• Collaborate with internal departments to ensure all client requests are picked up within relevant timescales.
• Ensure the Sales teams compliance with Insight’s policies and procedures.
• Communicate directly with Insight’s distributors, and chase and follow-up items as when required to ensure all client orders are shipped in line with requirements.
• Manage internal sales processes including processing orders, contracts, quote generation and the conversion of maintenance renewals.
• Actively manage tickets raised, ensure they are escalated when appropriate, and update information on an ongoing basis.
• Manage online catalogues to ensuring pricing and parts are updated and correct in order for clients to view them.