Customer Service Representative

As a Customer Service Representative, you will be the key contact point for customers, ensuring they receive timely, accurate, and professional support. Your role is crucial in maintaining high levels of customer satisfaction and ensuring smooth order-to-delivery processes.

Your Responsibilities :

Serve as the first point of contact for customers via phone, email, and other communication channels

Manage the order process from A to Z : order entry, follow-up, and coordination with internal departments

Handle inquiries, provide product information, and resolve any customer issues or complaints

Ensure accurate data entry and maintain customer records in the system (SAP / CRM)

Collaborate with supply chain, sales, and logistics teams to guarantee customer satisfaction

Monitor delivery deadlines and proactively communicate with clients regarding any delays or changes

Support the sales team with administrative tasks and follow-up

We are looking for :

You are fluent in Dutch and English (written & spoken)

A first experience in a customer service or administrative role is a plus

Strong communication and interpersonal skills

Customer-oriented, proactive, and able to work independently

Good knowledge of MS Office; experience with SAP or CRM systems is an asset

Our client offers :

A full-time position in a stable and growing company

An international and multicultural work environment

Opportunities for personal development and training

Competitive salary with fringe benefits (meal vouchers, insurance, etc.)