Customs Manager (M / F / X)

Job Details

The Customs and Trade Compliance Manager will operate customs management and trade compliance for the EMEA region for B2C business and global operations ex Wattens. This role ensures Swarovski global standard procedures are fulfilled and is responsible for collecting, assessing, and implementing customs requirements, monitoring trade compliance, and coordinating improvement measures in line with Customs regulations, FTAs, and authorities.

Key Responsibilities :

• Design, document, and implement compliant, optimized customs processes across all product groups and businesses for RDC EMEA (B2C) and GDC Wattens (B2B Clients, Production Network).
• Participate in defining a global customs & trade compliance framework and own its regional implementation, including tariff classifications, export control, GTS, and COO maintenance for B2C and B2B products.
• Identify opportunities to apply new FTAs in the EMEA region and coordinate with external logistics partners and internal Swarovski teams to ensure compliant application (EURs, Authorized Exporter, REX, etc.).
• Actively engage with regional Sales Organizations to ensure optimized and compliant customs setup, including documentation and monitoring of brokers' performance.
• Monitor performance indicators, report monthly to internal stakeholders and external third-party providers, and support quarterly business reviews.
• Ensure audit readiness through risk-based routine surveillance of trade activities and documented self-auditing / testing methods to meet compliance requirements and mitigate risks.
• Support regional Sales Organizations in implementing compliant customs processes and monitor brokers' performance.
• Establish legal information and specifications regarding product labeling (label requirements and hallmarking) in the RDC EMEA process.

Knowledge & Skills :

Education & Experience :

Benefits :

Masters of Light Since 1895

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, the company designs, manufactures, and sells the world's finest crystals, gemstones, Swarovski Created Diamonds, and zirconia, as well as jewelry, accessories, crystal objects, and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sale in more than 150 countries, employing over 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. Responsible management of people and the planet is part of Swarovski's heritage. Today, this legacy is rooted in sustainability measures that span the entire supply chain, with a special focus on circular innovation, diversity, inclusion, and self-expression, as well as the philanthropic work of the Swarovski Foundation, which supports charitable organizations that have a positive impact on the environment and society.

Swarovski is an equal opportunity employer. We empower our employees to celebrate individuality and are proud to create a workplace where people feel included, respected, valued, connected, and heard-a place where everyone belongs. All aspects of employment, including decisions about hiring, promotion, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected by law in the countries where we operate.