Director Customer Experience and Digital Engagement

As Tribe Lead Customer Experience, you will be at the forefront of transforming how our B2B customers experience our brand, services, and support. Customer experience is at the heart of our new strategy, and we need a leader who can bring focus, drive execution, and embed CX into the DNA of our organization.

You will lead a multidisciplinary tribe of CX professionals to break down silos, improve customer journeys, drive digital engagement, and deliver tangible impact resulting in a drastically improved customer experience score. This includes both external digital engagement with customers and internal engagement with employees, ensuring consistency in journeys, experiences and processes across digital and human touchpoints. You will be part of the leadership team (LT B2B) and work closely together to translate CX strategy into action, deliver measurable results, and elevate customer-centricity across the company.

If you thrive in a company with a strong culture and a major change program, and you enjoy balancing vision with execution to drive real impact, this role is for you.