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Information Technology Support Specialist

Information Technology Support Specialist

Harvey NashBrussels, Brussels Region, Belgium
5 dagen geleden
Functieomschrijving

Our client, a leading Belgian employer recognized officially as a “Great Place to Work”© in the Accountancy, Audit, Corporate Finance, Tax & Legal, Business Consulting , and Business Analytics domains is currently looking for a trilingual (NL / FR / EN) ICT Support specialist on a permanent basis (hybrid remote and on-site) for either their Brussels or Antwerp office.

What knowledge and experience are we looking for?

  • An associate or bachelor’s degree in IT , or at least 2 years of relevant experience
  • An affinity with business processes and the ability to support applications effectively
  • Broad knowledge of IT infrastructure , including Windows Client / Server systems , Active Directory , networking , Office 365 , etc.
  • A strong sense of empathy toward end users and the analytical mindset to translate their needs into stable IT solutions
  • A customer-focused , team-oriented approach with excellent communication skills
  • A hands-on attitude , flexibility , and a proactive mindset

What are your key responsibilities?

As an ICT Support Specialist , you will be the first point of contact for all colleagues experiencing IT issues. You are a solution-oriented multitasker who listens, analyzes, and identifies the right (often structural) solution. You enjoy sharing knowledge, helping others, and growing in a collegial and supportive environment where personal development is actively encouraged.

Your responsibilities include :

  • Handling internal support tickets and routing them appropriately when needed
  • Providing both remote and on-site support across multiple offices in Belgium (not just Antwerp and Brussels)
  • Escalating complex issues to the right internal or external specialists
  • Staying up-to-date with new technologies to optimize colleagues’ working conditions
  • Managing employee onboarding and offboarding from an IT perspective
  • Helping optimize internal applications
  • Training and supporting end users and IT colleagues
  • Specializing in key technologies and becoming a go-to expert within the team
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