Providing first line support for questions and problems from usersSolving server and network problems at first line levelRegistering issues in the ticketing system and creating Knowledge Base (KB) articlesCreating accounts for new users and providing trainingProposing and implementing monitoring solutions to further optimize the operation of the ICT infrastructureContributing to projects and making proposals for improvements within your area of expertiseYou have a bachelor's degree in an IT-related field or you are equivalent through relevant professional experienceYou have several years of experience in a first line ICT support functionYou believe in the motto 'problems are there to be solved' and you work independently, structured and solution-orientedYou have strong communication skills and know how to interact patiently and constructively with colleagues and external partiesYou are perfectly bilingual (Dutch and English) .The broader your knowledge, the more interesting. Think for example of Windows 11, Apple MacOS, Microsoft Office, SharePoint, Teams, Planner, ... and software such as Visio, Adobe, ...You have experience with managing users in Active Directory and / or Azure Active DirectoryYou have some experience with server / network / VMware management (not required, but a strong advantage).A permanent contract for a full-time position of 40 hours / week within a flexible working schedule
20 days of leave, supplemented by 12 ADV days
A market-conform salary package including extra-legal benefits : company car, group insurance, hospitalisation insurance with the possibility of joining family members, meal vouchers and the possibility of bicycle leasing