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Customer Advisor

NexeoBrussels Metropolitan Area, Belgium

30+ dagen geleden

Functieomschrijving

Nexeo Belgium is a consultancy company that supports its clients in the banking, finance and insurance sectors in all phases of their transformation projects : from business consulting to the implementation of IT solutions.

As a consultant you will have the opportunity to be part of Nexeo :

International environment ( Offices in France, Belgium, Luxembourg, Switzerland & Canada)
450 employees
over 20% growth each year

We are currently looking for a Customer Advisor for one of our clients in the automotive sector.

Your responsibilities :

Customer Relations : With customer satisfaction as the goal, you are responsible for both telephone and written interactions with end customers regarding the commercial and administrative aspects of maintenance contracts.

Dealer Relations : As the point of contact for the dealer network, you closely collaborate with concession sales representatives.

Fleet Activation of New Contracts : Administrative initiation of all contracts, covering both service aspects and billing to customers.

Regularizations of Ongoing Contracts : Monitoring ongoing contracts and making necessary adjustments if there are deviations from the initial parameters.

Contract Terminations : Handling exceptional contract terminations and taking necessary actions after consultation with superiors.

Questions and Complaints : Addressing both telephone and written inquiries or complaints.

Payment Follow-ups : Managing and monitoring overdue payments.

Your profile :

You have gained relevant initial experience as a Customer Advisor

You have excellent proficiency in both French and Dutch, both orally and in writing, and you have operational knowledge of English.

You are flexible and organized, with a sense of priorities. You can work both independently and as part of a team.

Common Microsoft Office applications (Outlook, Word, Excel, etc.) are familiar to you.

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Customer Advisor • Brussels Metropolitan Area, Belgium