Fincons Group is an IT business consulting company that has been designing the digital future of leading companies on international markets for 40 years. Fincons Group built its reputation on foreseeing and interpreting new business models and the rapid evolution of IT systems by building a complete range of services : from research and consulting to design and development, from system integration of leading vendor software solutions right up to application management, supporting clients step by step along their digital transformation journey. Fincons is a multinational with over 2,600 people and several offices worldwide (in Italy, Switzerland, Germany, France, the United Kingdom, Belgium and the USA), but above all a Family Company where the founders play a strategic role with commitment and passion, grounding the company in the same principles of a united and caring family.
We firmly believe in the value of cooperation and in the contribution that every idea and intuition can bring. We believe that everyone’s effort can make a difference. Transforming knowledge into a strategic resource is our company mission, and we pursue it with the help of our most strategic asset : our people.
Fincons is looking for a Service Manager for a EU International Institution.
TASKS
The Service Manager provides advice, guidance, consultancy, and assistance to the responsible official(s) regarding :
o The management of both service and development project implementation to meet business needs effectively.
o Ensuring maximum service uptime, accurate and prompt incident response, appropriate configuration management, as well as proactive maintenance and tuning of both service operations and project deliverables.
o Monitoring and reporting on service and project operations, capacity consumption, and maintaining communication with all (internal and external) stakeholders.
o Coordinating service desk activities related to both service management and project development, ensuring incident, problem, change, configuration, and release management adhere to quality plans (FQPs) and quality levels agreed in the Service Level Agreement (SLA).
SPECIFIC EXPERTISE
Following specific expertise is mandatory for the performance of tasks :
Knowledge of English (B2) is required
Certifications in ITIL, PRINCE2, or Agile are an asset.
Office : Brussels
modality of work : hybrid (2 days per week in office)
If interested, please apply!
Our personnel search is addressed to candidates of all genders.
The data will be processed and stored exclusively for the purposes of this or future selections, in compliance with the Federal Data Protection Law (LPD) and guaranteeing the rights referred to in art. 13 Legislative Decree 196 / 03 and EU regulation 679 / 2016 (GDPR)
Service Manager • Brussels Metropolitan Area, Belgium