Deze vacature is niet beschikbaar in je land.

Zara Customer Experience Manager

ZaraGent

5 dagen geleden

Functieomschrijving

Job Details

WE ARE LOOKING FOR YOU AS CUSTOMER EXPERIENCE MANAGER (M / F / X)

IN OUR ZARA STORE IN GENT

MORE THAN FASHION - What you can look forward to

Competitive Salary - An attractive compensation package, including holiday and end-of-year bonuses.
Staff Discount - Enjoy a 25% discount on the latest collections across all our brands.
Benefits @ Work - Access to exclusive discounts on a wide range of products and services.
Meal Vouchers - Worth €8 per working day.
Language Learning Support - Improve your language skills with benefits like a free Busuu Premium subscription.
Growth & Development - Opportunities for advancement through internal promotions, e-learning, and continuous training.
Social Initiatives - Get involved in social projects and contribute to a better society.
Internal Connectivity - Stay connected through our INET app, keeping you in touch with your team.

HOW WE IMAGINE YOU - What sets you apart

You are a true People & Service Leader with a passion for customer experience. With a keen eye for detail, excellent communication skills, and a strong problem-solving mindset, you know how to turn every store visit into a memorable experience. You are flexible, hands-on, and experienced in team development and coaching.

DO SOMETHING AMAZING EVERY DAY - What you will do every day

As a Customer Experience Manager , you are the go-to person for everything related to customer satisfaction. You make sure customers feel welcome, leave with a smile and want to come back.

Your key responsibilities :

Customer First - Deliver outstanding customer service, both on the shop floor and when handling after-sales queries or complaints.

Analysis & Strategy - Track results and create strategies to improve the in-store customer experience.

Team Coaching - Train the team in customer focus, communication, Store Mode, and how to use in-store devices.

Multi-Channel Awareness - Promote Store Mode, iPod sales, and share Zara.com promotions with the team.

Mystery Shopper - Carry out monthly analysis of results and create action plans based on findings.

Customer Profiles - Identify different customer types in-store and tailor service accordingly.

Product Knowledge - Support the team with knowledge of collections, bestsellers, and fashion trends.

Floor Focus - Ensure sufficient staff coverage based on customer flow and store activity.

Conflict Management - Respond to customer issues quickly and effectively, with empathy and decisiveness.

Sustainability Ambassador - Actively contribute to and promote sustainable initiatives within the store.

Health & Safety - Ensure compliance with company policies on safety and well-being.

AT INDITEX WE LOVE YOU FOR WHO YOU ARE!

Our team is made up of individuals with diverse profiles, cultures, and experiences, and we are proud to promote a workplace where everyone can bring their best selves. Building a diverse and inclusive environment is key to achieving our shared goals.

At Inditex, you'll find more than just a job!

Maak een vacature-alert aan voor deze zoekopdracht

Customer Experience Manager • Gent