Talent.com
Deze vacature is niet beschikbaar in je land.
Account Manager

Account Manager

SpektrumBrussels, Belgium
8 dagen geleden
Vacaturetype
  • Quick Apply
Functieomschrijving

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including :

  • Cyber Security : The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
  • Command and Control Systems : The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
  • Satellite Communications : The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
  • Electronic Warfare : The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
  • Information Management : The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's : NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C004291

Role Duties and Responsibilities

Under the direction of Branch Chief perform duties such as the following :

  • Support the Branch Chief and other Principal Account Managers (PAMs) in managing the portfolio of services assigned to Service Level Agreement and Service Support Package Account Management (SSAM) Branch;
  • Act as the AM in addressing request from sponsors, ensuring proper internal assignment and timely response;
  • Act as the AM during the start-up and initiation stages of SLA / SSPs, coordinating the necessary stakeholders for the preparation of the formal NCI Agency offers;
  • Ensure that formal NCI Agency offers meet Agency's quality standards and are in line with the expectations of sponsors, including quality acceptance criteria, scope and timelines of the formal NCI Agency offers;
  • Manage, monitor, understand, and communicate to sponsors the progress on request processing, all through the project or service lifecycle.
  • Manage relationships and engage with both sponsors and relevant stakeholders for the resolution of issues should they arise;
  • Manage project closure, where appropriate, ensuring that deliverables are properly reported and submitted to sponsors, followed by a formal acceptance, and adequate feedback on the
  • Agency performance is obtained from the sponsor;
  • Manage portfolio with regard to its financial status (Planned versus Contracted and actual incomes), operational status (delivery of services and milestones), and forecast (future cooperation);
  • Support the Chief SSAM in providing reporting material on the status of the portfolio, including for the development of SLAs / SSPs, monthly reports, quarterly Service Level Reviews and annual report.
  • Support the Chief SSAM in initiating, developing and maintaining business relationships with sponsors, thereby ensuring developments of coherent SLAs, SSPs and Programmes of Work, are well managed and consistent.
  • Take proactive initiative in nurturing sponsor relationships and promote the NCI Agency's capabilities across the different C4ISR domains;
  • Develop, collect and maintain material for customers as well as lessons learned from contacts
  • Support the organisation of workshops and symposia and speak at appropriate venues on items of interest to the sponsors in the NATO context. Coordinate participation of other branches of the NCI Agency in these venues;
  • The development of the Demand Forecast, based on understanding of the Customer Requirements and the Agency offer based on the Agency Catalogue;
  • The improvement of all relevant portfolio management processes, also liaising with other relevant stakeholders as necessary. This includes development and implementation of SOPs, Reporting Metrics Measures and KPIs;
  • The planning and prioritization of the activities in the Account.
  • Deputize for higher grade staff, if required;
  • Manage and lead other SSAM staff as part of the SSAM Branch as required
  • Performs other duties as may be required.
  • Essential Skills and Experience

  • Demonstrable knowledge and experience of Service Management principles and execution in a similar organization or environment;
  • Knowledge and experience of Account Management in a business or military organization that is relevant in the NATO context;
  • Knowledge and experience in project management and in-service support planning and operations in a business or military organization that is relevant in the NATO context;
  • Knowledge and experience involving the development or acquisition, implementation and sustainment of major Command and Control systems and / or programmes;
  • Experience in the management, preparation and promotion of service proposals, principally :
  • Proven knowledge and understanding of Customer Relationship Management;
  • Proven ability to effectively communicate orally and in writing with excellent briefing and presentation skills and the ability to produce clear and concise reports;
  • Proven experience in the use of computer-based support tools with an emphasis on Microsoft Office and planning tools;
  • Education

  • A minimum requirement of a Bachelor's degree at a nationally recognised / certified University in a related discipline and 2 years post-related experience.
  • Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is / are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.
  • Working Location

  • Brussels, Belgium
  • Working Policy

  • Hybrid (60% Onsite, 40% remote)
  • Travel

  • Some travel to Mons, Belgium and other NATO sites may be required
  • Security Clearance

  • Valid National or NATO Secret personal security clearance
  • We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.

    Maak een vacature-alert aan voor deze zoekopdracht

    Account Manager • Brussels, Belgium

    Gerelateerde banen
    • Nieuw!
    account manager

    account manager

    Sales TalentsBrussels
    Sluit je aan bij een dynamisch team dat inzet op innovatie, klantgerichtheid en samenwerking.Als Accountmanager ben je verantwoordelijk voor het beheren én uitbreiden van een klantenportefeuille.Je...Laat meer zienLaatst bijgewerkt: 15 uren geleden
    Account Manager

    Account Manager

    AGO Jobs & HRBrussel, BE
    Voor onze klant zijn wij opzoek naar een Account Manager.Actief prospecteren naar nieuwe zakelijke klanten.Bezoeken van leads en voorstellen van op maat gemaakte commerciële aanbiedingen.Markttrend...Laat meer zienLaatst bijgewerkt: 18 dagen geleden
    Account Manager

    Account Manager

    EcolabBrussels, Brussels-Capital Region, Belgium
    These positions will be responsible for the oversight of email, medium and large single or multi site customer contract operations on a day to day basis. They provide the leadership (planning, sched...Laat meer zienLaatst bijgewerkt: 15 dagen geleden
    Account Manager

    Account Manager

    Forum JobsBrussel
    Regio : Namen Gemeente : Brussel Contract : Interim job met optie vast werk Arbeidsovereenkomst : Voltijds Job statuut : Bediende Tijdsregeling : Dagwerk. Krijg jij energie van het sluiten van deals en he...Laat meer zienLaatst bijgewerkt: 30+ dagen geleden
    Account Manager

    Account Manager

    GOPA GroupBrussels, BE
    Financial Management and Contract Optimisation .Manage incoming specific requests until client signature and .Optimise the utilisation of contracts (business development & management) by effec...Laat meer zienLaatst bijgewerkt: 30+ dagen geleden
    Account Manager

    Account Manager

    Profile GroupBruxelles
    Un siècle d'excellence, d'innovation et de croissance !.Êtes-vous prêt à élever votre carrière au sein d'une entreprise familiale prestigieuse ? PICART & BEER . Nous sommes à la recherche d'une pers...Laat meer zienLaatst bijgewerkt: 30+ dagen geleden
    • Gesponsord
    Account Manager

    Account Manager

    TalentusBRUXELLES, BE
    De HR-experten van Talentus brengen jou in contact met je toekomstige werkgever.Deze gepassioneerde specialisten werken voor middelgrote Belgische ondernemingen. Zij maken er hun missie van om jouw ...Laat meer zienLaatst bijgewerkt: 12 dagen geleden
    • Gesponsord
    Account Manager

    Account Manager

    HeadCountBrussel, Not Specified, Belgium
    Ben jij een teamspeler met commerciële voelsprieten en technische affiniteit? Wil je graag werken in een internationaal bedrijf en zie jij het vinden van de beste oplossing voor de klant als een ui...Laat meer zienLaatst bijgewerkt: 22 dagen geleden
    account manager

    account manager

    Brussels Airport CompanyBrussels,
    Be part of our beating heart Brussels Airport wil bekend staan als een van de beste luchthavens ter wereld, een volledig verbonden economische hub voor mensen en bedrijven, het kloppende hart van E...Laat meer zienLaatst bijgewerkt: 30+ dagen geleden
    Account Manager

    Account Manager

    AccentBRUSSEL
    Je komt terecht in een stabiele en groeiende KMO in hartje Brussel, waar je deel uitmaakt van een hecht team van een vijftigtal collega’s en waar er weinig personeelsverloop is.Hun klantenportefeui...Laat meer zienLaatst bijgewerkt: 19 dagen geleden
    Account Manager

    Account Manager

    Elis BelgiumBruxelles
    Elis fournit des solutions de location-entretien d'articles textiles, d'hygiène et de bien-être dans 30 pays.Entreprise de services possédant un savoir-faire industriel unique, notre succès repose ...Laat meer zienLaatst bijgewerkt: 30+ dagen geleden
    Account Manager

    Account Manager

    Radisson Collection Grand Place Hotel BrusselsBrussel, Belgium
    Ambitious, results-driven, and passionate about human.Excited to join a dynamic, customer- and sales-oriented.Then why not join us at Radisson Hotel Group!. Our commercial strength, experience, and ...Laat meer zienLaatst bijgewerkt: 7 dagen geleden
    • Gesponsord
    Account Manager

    Account Manager

    Novotek BVBABrussel, Not Specified, Belgium
    Ben jij een innovatieve en klantgerichte Accountmanager met enkele jaren ervaring in een soortgelijke functie? Zoek je bovendien een werkomgeving waarin je veel vrijheid hebt en aantrekkelijke voor...Laat meer zienLaatst bijgewerkt: 2 dagen geleden
    Account Manager

    Account Manager

    CredendoBrussels
    You will be part of the Sales & Account Management team and report to the team leader.You will manage your portfolio of clients through targeting, segmentation, acquisition and cross-selling.You wi...Laat meer zienLaatst bijgewerkt: 15 dagen geleden
    • Gesponsord
    Account Manager

    Account Manager

    WhatJobsBrussels, Belgique
    Bruxelles, une robinetterie haut de gamme.Les architectes et décorateurs font régulièrement appel à ses compétences pour équiper hôtels de prestige, bâtiments publics et résidences privées.Délégué ...Laat meer zienLaatst bijgewerkt: 6 dagen geleden
    account manager

    account manager

    rvbBrussels, Array, Belgique, Belgique
    Depuis 1935, rvb® crée, conçoit et fabrique, dans ses ateliers à Bruxelles, une robinetterie haut de gamme.Les architectes et décorateurs font régulièrement appel à ses compétences pour équiper hôt...Laat meer zienLaatst bijgewerkt: 8 dagen geleden