Operations Manager

Join Swagelok as an Operations Manager in Brussels, on a permanent or freelance contract !

Scope : Management of Customer Service, Warehouse and Procurement teams

Location : Brussels - hybrid

Languages : French or Dutch and English

Key Responsabilities

The Operations Manager is a newly created function and oversees the daily management and development of the Customer Service, Warehouse and Procurement teams and related processes. The role is ensuring high-quality service, strategic procurement, and achievement of budgeted targets whilst servicing customers.This role is part of the Belgian Management Team and reports onto the Country Director.

As Operations Manager, you play a key role in everything touching Customer Services and Supply Chain (including Procurement, Warehousing) and Quality :

• Building an environment where individuals take personal responsibility for achieving goals. - Ensuring Swagelok Values & Behaviours are embedded in the work of the Operations team.
• Lead the Customer Service and Warehouse teams, fostering a culture of excellence and continuous improvement.
• Strategic procurement & budget management, ensuring financial targets are met whilst optimizing the usage of resources and reducing financial risks.
• Drive customer satisfaction through exceptional service and handling of quotes, purchase orders, and shipping documentation.
• Collaborate with the Management Team to optimize operations, sales, supply chain and Supply Chain / warehouse efficiency.
• Address quality, safety, and environmental standards in line with market requirements.

Key Skills & Behaviours

Leadership

Customer Service & Supply Chain

Selected Leadership Competencies

Qualification & Experience

Working Conditions

Application process

The interview date and location is likely to be similar for all shortlisted candidates. Shortlisted candidates will be expected to make themselves available under 1 week notice for the selected date and location (Brussels)

Shortlist and presentation to Swagelok

Interview by 2 Senior Leaders from Swagelok

Equal Employment Opportunity

If you are ready to take the next step in your career, Swagelok has been repeatedly recognized as a top place to work. As an employee of Swagelok, you are helping to deliver value from the bottom of the ocean to the outer space and in countless industrial facilities in between. They offer room to grow and their inclusive environment encourages the development of all employees.

Ready for the next big step in your career? Apply with Connected Minds!