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Freelance Claims Manager

Michael PageBruxelles, BE

30+ dagen geleden

Functieomschrijving

Handle and document client complaints via Salesforce CRM (case management, traceability, communication)

Manage and optimize workflows through JIRA (ticketing, automation, progress tracking)

Identify process bottlenecks and suggest improvements to increase efficiency

Deliver monthly reporting and KPIs using Salesforce data

Collaborate cross-functionally with Legal, Compliance, and IT teams

Train internal teams on best practices and proper use of Salesforce and JIRA tools

Minimum 5 years' experience in customer complaint handling within the banking or insurance sector

Strong expertise in Salesforce CRM (especially case management and reporting)

Solid command of JIRA (workflow setup, dashboards, ticketing)

In-depth knowledge of Belgian regulations : FSMA, GDPR, Economic Law Code

Highly autonomous , structured, and solution-oriented - with excellent stakeholder communication

Languages : French and English fluency required; Dutch is a strong asset

Contribute to a high-impact mission improving customer satisfaction and regulatory compliance

Manager Freelance • Bruxelles, BE