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Customer Success Executive FR / EN

Customer Success Executive FR / EN

BEM'S SAWavre, Walloon Region, Belgium
1 dag geleden
Functieomschrijving

Founded in 1993 in Brussels, BEM’S is a family-owned business that has established itself as a leading European distributor of pop culture merchandise, serving professionals across the continent.

With over 30 years of experience, a catalog of more than 25,000 products, and 9,500 m² of warehouse space, we combine logistical expertise, human connection, and digital innovation to support our partners every day.

Our mission ? To deliver with speed and reliability, and to continuously enrich our offer with the passion that has driven us since day one.

Your mission

As a Customer Success Executive, you will play a key role in the growth of our B2B client portfolio.

You’ll support new clients from their very first steps, while ensuring the smooth management of existing accounts with a strong focus on conversion and long-term loyalty.

Your responsibilities

New account onboarding and activation :

  • Monitor newly created accounts and guide them through to their first order.
  • Use our CRM to track each customer’s journey and respond appropriately.
  • Reach out to clients who are stuck at specific steps and support them toward conversion.
  • Maximize our conversion rate by turning as many sign-ups as possible into active clients.
  • Identify pain points and contribute to the continuous improvement of the customer experience.

Account management and client retention :

  • Ensure daily follow-up of active client accounts via our CRM.
  • Follow up on orders awaiting payment and initiate timely reminders.
  • Reach out to clients with incomplete carts to assist in finalizing their orders.
  • Deactivate or close inactive accounts in line with internal procedures.
  • Manage accounts in arrears (temporary blocks, payment reminders, etc.).
  • Proactively identify and engage new prospects, nurturing long-term, trust-based relationships.
  • Provide clear and constructive feedback to help improve the customer journey and onboarding processes continuously.

    • Profile sought

  • Initial experience in customer relations, sales support, or B2B account management.
  • Comfortable using CRM tools and operating in a digital environment.
  • Service-minded, with strong interpersonal skills and a results-oriented mindset.
  • A naturally enthusiastic and self-motivated person who inspires autonomy and growth in others.
  • An excellent communicator, capable of adapting your tone and approach to different team dynamics and client profiles.
  • Fluency in both French and English (spoken and written) is essential, as our clients are based throughout Europe.

    • What we offer

  • A dynamic and exciting work environment at the heart of pop culture.
  • A passionate, experienced, and collaborative team.
  • A solid, well-established company with strong brand recognition across Europe.
  • A high level of autonomy, supported by modern tools (CRM, automation systems).

    • If you’re enthusiastic, extravert, and passionate about customer relationships, we want to hear from you !

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    Customer Executive • Wavre, Walloon Region, Belgium