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Customer Success Manager - EN / FR / NL

AccountableBrussels, Belgium

30+ dagen geleden

Vacaturetype

Quick Apply

Functieomschrijving

Hey, we are Accountable!

With our app, we make the lives of self-employed people a lot easier by making their tax hassles simple and stress-free. Our team is booming and we are looking for an enthusiastic Junior Customer Success Officer to join us in making this mission a reality.

Tasks

Operations (66% of your time)

As a Tax Coach, you are the first help for tax questions. Via chat, email, phone or video call, you assist our users.
You support the community with demos, webinars and drafting FAQs.
You act as a bridge between self-employed users and our product team, both for passing on new ideas and resolving issues.

Projects (33% of your time)

You devise strategies to retain and persuade users to subscribe.

You contribute to improving our UX and work closely with the marketing team.

Requirements

You are fluent in English, French and Dutch.

You have an eye for detail and always focus on quality.

You are strong in communication and know exactly how to help and convince our customers.

You can work well independently, but also function well in a team.

You feel completely at home in the energetic and rapidly changing environment of a start-up.

You have a practical attitude, get to work immediately and see opportunities everywhere.

Financial knowledge is an advantage, but not a requirement - we will quickly bring you up to speed during your onboarding.

Benefits

What we offer in this role :

A role where you make a real difference to self-employed people.

Working in Brussels and remotely.

An attractive salary

An open-ended contract with plenty of development opportunities.

Sound good? Top! We are looking for real people with real skills. Typical CVs? No need; we are more interested in your personality and drive. Ready to work with us on this mission? Let's chat!

As the first European tax app for the self-employed, Accountable makes it easy to submit all tax returns to the tax office with just a few clicks. Accountable is present across Europe, with offices in Berlin & Brussels.

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Customer Succes Manager • Brussels, Belgium