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IT Services Field Support Agent

IT Services Field Support Agent

EquansBelgium
2 dagen geleden
Functieomschrijving

Job description What if your tech skills could make someone's digital workday a whole lot easier - every single day?

As an IT Field Support Agent (Digital Coach), you’ll be the friendly face of IT, helping colleagues on-site across Belgium get the most out of their digital tools. From solving issues in real time to coaching on new apps, you’ll make tech more accessible, one conversation at a time.

Your role on the field

You’ll be part of the Digital Field Services Team , combining practical IT support with people-focused coaching. Whether it’s solving problems, answering questions, or giving digital training, you’ll be right where your help makes the biggest difference — on-site, with the user.

Here’s what your days could look like :

  • provide on-site support and troubleshooting assistance to our users to ensure quick resolutions in real-time
  • respond to user inquiries and issues promptly during on-site visits, ensuring a high level of customer service
  • work closely with technical teams and vendors on-site to implement solutions and upgrades efficiently
  • give training on / off site for new applications (Onboarding day, Digital Corner)
  • prevention of Cybersecurity
  • follow-up of incidents via Octopus (ticketing system)

Profile What makes you click with the team

  • you’re IT-minded, comfortable with PCs, laptops, tablets, smartphones — and helping others with them
  • you’re flexible, well-organised, and enjoy finding solutions
  • you have a team spirit, love meeting new people and helping them feel confident with tech
  • you adapt easily to new environments and like working across different sites
  • you’ve got a valid driver’s license and are ready to be on the move
  • you have strong communication skills and are fluent in French and Dutch , with basic English skills
  • Offer Want to tackle tomorrow’s multi-technical challenges with us?

    At Equans, you find an exciting career within a stable and financially sound company. You work on challenging, diverse projects and assist our clients with today’s three major transitions : the energy transition, the industrial transition, and the digital transition. You have the opportunity to discover cutting-edge technologies and further develop your skills .

    Joining Equans is more than that! You also get :

  • meeting lots of different people , working in a good team spirit team
  • a competitive salary in line with your education and experience
  • interesting training and career opportunities
  • group-, hospitalization insurance
  • eco & meal vouchers , 13th month, holiday pay
  • lease car , bicycle lease plan
  • smartphone with subscription, internet fee
  • additional paid leave , homeworking
  • discounts through Benefits@Work (culture, sports, travel, and more)
  • Add to that the contagious warm atmosphere at Equans, and what are you waiting for?

    We are looking forward to meeting you!

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    It Support • Belgium