Customer Care Specialist - German

Who you're working for

Provider of customer relationship management services to brands. The company engages in offering feedback management, virtual personal shopping, analytics, data security, clienteling and other related services through its multiple contact centers and offering surveys, software, website and mobile application development, enabling clients in the automotive, insurance, tourism, e-commerce, energy and public sectors to receive tailor-made advisory.

The value you will deliver

• You will act as an ambassador for several brands (Banking, Ready-to-Wear, Toys, Food, Accessories, Deco, and Fashion) and guarantee a unique and impeccable customer experience by personalising your answers by telephone, chat, and e-mail.
• You will accompany the customer throughout the purchasing process (before, during, and after the sale) while respecting the rules and policies of e-commerce and boutique customer services.
• You will be the voice of the company, the first point of contact for our customers with the responsibility of ensuring a positive customer experience.
• You will own, document, and resolve issues such as why customers contact us, how we have resolved their issues, and what we can do better the next time.
• Process Improvement – We are always looking for ways to do things better, you can make improvements here.

The skills you will bring

Benefits