Product Introduction Trouble Shooter Technician 3

Req ID : 435296

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

PURPOSE OF THE JOB

Troubleshooting of Alstom products at customer site in order to ensure their availability.

Provide technical expertise to subcontractors, warranty support team, project team members and less experienced personnel.

MAIN RESPONSABILITIES

Key accountabilities :

Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair

Carry out Fleet check activities

Reports & register any deviation (failure / event) in Failure Management data base including configuration data

Support operation helpdesk

Apply & enforce Alstom & customer EHS & security rules and relevant PI processes on customer site

Execute test & trouble shouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair

Support Implementation Field Modifications (FM operator), if required

Support specific technical investigations by Engineering or internal / external Suppliers

Recommends preventative and corrective actions

Instructs and directs operators in field modification and repairs if needed

Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements

Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed

Lead Troubleshooter team, if needed

Conducts peer reviews of PI activities and provide technical leadership if requested

Contribute to Return of Experience

Performance measurements :

Achievement of contractual availability (milestone) targets

Characterization of K1S / K2 / K3 issues on time (considering K1S – safety relevant issue, K2 – issue causing major passenger service disruption, K3 – issue having impact on service availability and product reliability)

Completeness and Quality of failure / event diagnosis / data recorded in Defect Management data base

Availability of configuration update data

Audit results (internal and external)

Customer satisfaction of technical expertise

Compliance with EHS rules and work-related processes

MAIN REQUIRED COMPETENCES

Educational Requirements

Mandatory :

Certified Technician or Undergraduate in technical area (mechanical or electrical / electronics)

Minimum IT knowledge

Internal EHS training

Desirable :

Graduate in technical area (mechanical or electrical / electronics)

Native Dutch and fluet in Elglish

Experience

Mandatory :

Technical troubleshooting / investigation / testing experience (mechanical or electrical / electronic) (>

10 years for Senior position)

Field Experience (>

10 years for Senior position)

EHS knowledge and exposure

Product knowledge

Self-government

Desirable :

Railway Safety / Product liability

Engineering knowledge

Customer contact

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Equal opportunity statement :

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

Job Type : ​Experienced​

Job Segment : Technical Support, Help Desk, Information Technology, Technician, Technology