CUSTOMER SERVICE TEMPORARY - GERMAN AND ENGLISH

Client Description :

You will work as a Customer Service Representative for an interesting, international company in the technical / thermal field in Heverlee !

Job Description :

As a customer service representative, you will have the following responsibilities :

Receive and answer customer calls / queries related to customer orders

Receive and review customer orders

Process Product orders via ERP system

Coordinate shipment with logistics department

Be a single point of customer contact related to customer orders

Organize return shipments

Issue credits / debits to customers

Support finance in resolving payment disputes

Effective backlog management

Log / Report / Resolve customer complaints

Handle the price requests

Candidate Profile :

We are looking for the following qualities in the ideal customer service representative :

IT skills : Excellent knowledge of MS Office & SAP

Strong German language skills as well as an advanced level of English

Minimum of 2 years’ experience is a similar job position

Commercial feeling, service minded

Keen interest in technical products and applications

Strong interest in order management systems

Ability to orchestrate multiple activities at once using resources effectively and efficiently

Customer Focus : act with customers (internal and external) in mind; dedicated to meeting the expectations and requirements of all contacts involved in meeting the customer project needs; be a problem solver

Team player : have a positive and constructive impact on the team; professional attitude towards different positions working closely with within the operations organization Are you the customer service representative we are looking for?

What Client Offers :

You will get a temporary contract in an international environment as a customer service representative until the end of 2024, with a possible extension. Your salary will be according to your experience (till max 3200 gross) and you can start immediately.

Interested in this position as a customer service representative?

Send your CV now to [email protected] or call 02 808 10 54 for more information!