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District Manager | Consumer Services

District Manager | Consumer Services

Generations RecruitmentRegio Ghent
19 dagen geleden
Functieomschrijving

What's in it for you?

  • Direct impact : Drive the performance of a network of agencies crucial for business development and customer satisfaction.
  • Stimulating challenges : Take on the challenge of managing teams in a dynamic and constantly evolving environment, with significant commercial and social issues.
  • Opportunities for advancement : In a context of transformation and growth, seize the opportunity to progress within a major company in the Belgian landscape.
  • Attractive package : Benefit from a competitive salary package with extra-legal benefits.

About the company

Our client is always on the move. As a leading operator in Belgium and an international provider, they create real connections between millions of people, businesses and communities.

They create an environment with challenging projects, inspiring collaborations and the latest technologies, offering interesting job opportunities and training programs for every employee.

About the job

Our client, a major player in Belgium, is looking for a dynamic District Manager to drive the performance of its agency network in the Ghent region.

You will be responsible for the animation and performance of offices in Ghent, including team management, business development and customer satisfaction.

Your responsibilities :

  • Team management :  Supervise, coach and motivate a team of  Office Managers, supporting them in achieving their individual and collective goals. Manage HR issues (absenteeism, union relations) with the support of the regional HR team.
  • Commercial performance :  Drive the key performance indicators (KPIs) of the offices in your district. Implement action plans to optimize sales and service quality.
  • Operational management : Supervise the daily organization of offices, ensuring the optimization of resources and the proper application of processes. Collaborate with planning teams to manage staff and ensure the opening of offices.
  • Union relations : Manage relations with unions at the local and regional level, participating in meetings and contributing to the resolution of issues.
  • Collaboration and reporting : You will work closely with the Regional Manager, the regional HR team and the headquarters teams. You will participate in regional and national meetings.

    • About the ideal candidate

    Leadership and People Management

    Minimum years of experience in leadership roles.

    Strong coaching skills to motivate and develop teams.

    Proven ability to manage complex HR issues, including union relations.

    Strategic and Operational Expertise

    Experience in operational and project management in the retail or service sector.

    Familiarity with sales processes, KPIs, and action planning for continuous improvement.

    Sector Knowledge and Technical Skills

    Understanding of retail banking products, financial services, and related IT systems.

    Knowledge of HR policies, compliance procedures, and accounting principles.

    Communication and Interpersonal Skills

    Excellent communicator, capable of building trust with teams, unions, and stakeholders.

    Ability to manage stress and prioritize effectively in a fast-paced environment.

    Language Proficiency

    Fluent in Dutch, French is a plus.

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