Field application engineer Signage
TPVisionGent, Gent, BelgiumDo you want to be part of PPDS and contribute to our growth aspiration? This is your
chance! We are in search of an experienced and enthusiastic Field Application Engineer for
the EMEA region.
Job Category : Mid-Senior level
About TPV Technology :
TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV, PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TVs and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market : smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in.
About PPDS :
PPDS is the exclusive provider of Philips professional displays, including digital signage, interactive and LED displays, as well as professional TVs, worldwide under trademark license from Koninklijke Philips N.V. One of the fastest growing global AV players, our business stands on firm foundations. PPDS is a trading name of TP Vision Europe B.V. and MMD-Monitors & Displays Nederland B.V., both wholly-owned subsidiaries of TPV Technology Limited. By combining the Philips brand promise with TPV’s manufacturing expertise in displays, at PPDS we employ a competitive and focused approach to bring innovative products to market – from our 10” touchscreen through to unlimited LED displays.
Scope :
The Field Application Engineer Signage is responsible for timely and high-quality end to end
product and application support for Signage solutions. Main responsibilities include support towards customers in the field using our products as well as performing fast feedback towards product development & service.
Responsibilities :
- Review operator specific requirements documents and test specifications.
- Define, prepare, introduce and steer required innovative test equipment (tools, apps, etc.).
- Prepare and execute subset of system validation activities specific to the field issue and innovation.
- Write problem reports and report on product quality. Take care of reproducibility, record streams, take dumps, describe display conditions, and upload material.
- Communicate actively with the different customers in the field and internal stakeholders.
- Presales support for the PPDS EMEA Sales team towards customer inquiries.
- Provide 2nd level field support to B2B customers in the case of technical queries or issues.
- Arrange trials, product evaluation, exhibitions and training for internal as well as external people.
- Organize and solve field complaints, rework actions in cooperation with the Service department.
- Monitor and verify hardware / software improvements with product management and communicate towards customers.
- Field status reporting on a regular basis.
- Be involved in testing of new equipment.
What Do We Offer You :
Education And Related Experience :
More Info :
Do you want to know more about this vacancy or are you ready to apply? Please include your CV and a short motivation letter.
Please contact our corporate recruiters at [email protected] .
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