TrustBuilder - Project Manager

Project Manager is a pivotal position entails overseeing several projects (customer experience, service delivery managers, internal communication, ..) within our organization. Reporting to the Senior Vice President Operations & Services, you will play a critical role in ensuring the seamless delivery of services, maintaining excellent customer satisfaction, and driving operational excellence across our service portfolio. Key responsibilitiesCustomer Relations : Foster strong and positive relationships with our clients, understanding their needs, challenges, and objectives.Act as a primary point of contact for escalated customer issues, ensuring prompt resolution and client satisfaction.Implement strategies to enhance customer experience and loyalty, driving repeat business and long-term partnerships.Project Management : Lead and coordinate projects to ensure successful delivery within scope, budget, and timelines.Develop and implement project management best practices, methodologies, and tools to optimize efficiency and effectiveness.Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful outcomes.Service Delivery Management : Oversee the service delivery process, ensuring adherence to service level agreements (SLAs) and quality standards.Collaborate with service delivery managers to optimize service delivery processes, workflows, and resource allocation.Continuously assess and improve service delivery performance through data analysis, feedback mechanisms, and performance metrics.Strategic Planning and Alignment : Collaborate with senior management to develop and execute strategic initiatives aligned with organizational goals and objectives.Contribute to the development of service management policies, procedures, and standards to support business growth and scalability.Stay abreast of industry trends, emerging technologies, and best practices in service management, incorporating insights into organizational strategies.