IT Support 2nd Line

Provide 2nd line technical support for hardware, software, and network-related issues.

Troubleshoot and resolve escalated incidents and service requests efficiently.

Collaborate with 1st and 3rd line support teams to ensure smooth IT operations.

Manage Active Directory, Microsoft 365, Windows Server, and cloud-based systems .

Maintain and update IT documentation and knowledge base articles.

Support end-users with remote and on-site troubleshooting as required.

Ensure timely escalation of unresolved issues to relevant teams.

Participate in IT projects, system upgrades, and deployments .

Minimum 4 years of experience in IT support, preferably in a 2nd line role.

Fluent in Dutch (NL) and English (EN) (spoken and written).

Strong knowledge of Windows OS, Microsoft 365, Active Directory, and networking .

Experience with ITIL frameworks and ticketing systems.

Ability to troubleshoot hardware, software, and network-related issues .

Knowledge of virtualization (VMware, Hyper-V) and cloud environments is a plus.

Strong problem-solving and analytical skills .

Excellent communication and customer service skills .

Competitive salary and benefits package.

A dynamic and collaborative work environment.

Opportunities for professional growth and development.

Flexible working arrangements.

Exposure to the latest IT technologies and projects.