Technical Support Engineer (Benelux and France)

Client Description :

Passionate about technology? Manpower Specializations is the place to be! Thanks to our knowledge of the market, specialization and personal dedication, we will work with you to find a new technical challenge that matches your expectations and competences. Via our recruitment and selection division, you start immediately with a permanent contract with our clients.

For our client in Leuven, specialized in Thermal products, we are looking for a Technical Support Engineer (Benelux and France).

Job Description :

In this position, you will get to :

Provide technical support for Thermal products via phone, e-mail and Online Chat for Customers, Field Sales and Customer Service.

Assist in developing new opportunities and interact with customers primarily to increase sales of an organization's products and / or services.

Process external and internal customer questions by telephone, virtual meetings and in writing concerning technical queries, quotes, in an efficient and timely manner.

Process and maintain quotes within the ERP / Salesforce operating system.

Assist the Customer service team in reviewing customer complaints related to technical matters, addressing customers and escalating if needed.

Assist the Marketing department in technical trainings and marketing literature proofreading.

Provide in-depth technical support for professional customers (Planners, Architects, Consultants, Installers, Contractors, Specialized Distributors and Representatives).

Provide Pre-Design deliverables, coordinate the work of other departments if this work was delegated to another executor.

Manage and create quotes for configured and other MTO products.

Provide support for troubleshooting installation issues & start-up assistance by telephone, virtual digital meeting and in writing.

Candidate Profile :

Hold a Bachelor or Master Degree (Electrical, Mechanical Engineering) or equivalent through field experience.

Experience :

• 1+ years’ Customer service or Supervisory experience in an industrial environment;

Proficiency in Architectural and / or Engineering drawings (process flow, piping schematics).

Ideally experience working with channels and electrical distribution.

Ideally some SAP experience.

Ideally some Thermodynamics experience

Skills :

Languages : fluent in French and advanced level of Dutch, English (German will be an advantage)

Strong communication / interpersonal skills especially over the phone.

Technical aptitude for product knowledge.

Advanced Computer literacy : Microsoft Office Suite, AutoCAD, Bluebeam, PDF Foxit, CRM (Salesforce)

Ability to multi-task and juggle shifting priorities to satisfy customer requests.

Problem-solving under adverse time constraints.

Capable of working with Shared e-mail and phones : Team environment.

This person should possess a “can do” attitude and be expected to learn product information quickly.

Team player : have a positive and constructive impact on the team; professional attitude towards different positions working closely with within the operations organization.

Capability to follow standard work processes and help create them when needed.

What Client Offers :

20 holidays + 6 ADV + 2 extra holidays on a full-time basis.

Global benefits like the Employee Assistance Program, Global Recognition Program and Employee Relief Fund.

Interested? Create a profile on our “Manpower Website” and apply for the job that has piqued your interest.

For more information please call Celien Vrancken at 0473 / 84.98.65 or send an email to [email protected].

Your application will be handled with discretion. We will contact you within 2 working days.