Customer Support Manager (m / f / d) – fluent in Dutch

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles : Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars   Science & Diagnostics , a family-owned company focused on veterinary care.

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About Antech Diagnostics

Antech Diagnostics offers a full range of products and services in veterinary diagnostics, ensuring high-quality care for companion animals. Through partnerships with global leaders, we provide veterinarians with the most innovative technologies in imaging and laboratory analysis.

We are looking for a dedicated and experienced Customer Support Manager based in the Walloon region to join our dynamic team.

In this position, you will play a pivotal role in ensuring that our customers receive the highest level of service across Belgium, France and the Netherlands. This role fits someone with a strong background in customer service, experience in leading projects and others, and a passion for excellence.

You will collaborate cross-functionally to resolve customer issues, develop and implement support strategies, and continuously improve our support processes. Your role will also involve guiding and coaching a team of Team Leaders to help them achieve their goals.

Main responsibilities :

• Oversee daily operations of the customer support team across Benelux
• Cultivate and strengthen partnerships with customers and internal stakeholders to ensure seamless collaboration and high-quality service delivery.
• Identify, develop and implement support strategies, tools and processes.
• Lead and coach Team Leaders based in Belgium and France
• Maintain up-to-date knowledge of company products and services
• Prepare and present regular reports on team performance
• Ensure compliance with company policies and procedures
• Stay informed about industry trends and best practices

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