Customer Service, Credit Specialist (Dutch, French, English)

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Our Credit department aims to strike the right balance between enabling spend and taking actions to recover balances and limit exposure for American Express.

Every Credit Specialists represent the American Express brand. They take work seriously because they are more than just a voice on the phone, theyre problem solvers and relationship builders. The people you will work with, and the Card Members you will care for, value your passion and unique personality as much as we do.

In the Credit team, you will be responsible for managing first contact resolution with Card Members who are either out of pattern, overdue or have had a rejected direct debit. These Card Members require re-education on the impact of late or rejected payments. You will provide benefits to those Card Members that pay the amount due, encourage continued use of the card and prevent future occurrence through negotiation and education.

How will you make an impact in this role?

You will be part of a team that delivers world class results, both for Card Members and the business.

Minimum qualifications :

In your role you will :

• Negotiate for the collection of overdue payments
• Secure the repayment of due and overdue funds
• Put in place payment commitments that balance the Card Members ability to repay and ongoing account management
• Uphold the American Express brand image and customer loyalty through outstanding customer service
• Work to the highest standards with a balanced delivery of both customer experience and shareholder value

Preferred qualifications :

For this role, prior experience in call centres or credit environments is not necessary. More importantly, you must be :

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.