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Automotive Technical Support Engineer

Automotive Technical Support Engineer

Volvo GroupGent
30+ dagen geleden
Functieomschrijving

WHO ARE WE?

The Volvo Trucks brand has existed for many years and has a strong position worldwide. It is one of the world's most well-known and respected brands within the commercial vehicle industry. The brand is associated with the core values of quality, safety and environmental care. At Volvo Trucks you are part of a global and diverse team. We work with passion, we trust each other and we embrace change in order to stay ahead of the market. ‘Together we move the world’ because we want to help our customers.

Along with our mission and vision to strive for constant quality for our customers, we are looking for new talents to join Volvo Trucks. Did you know that more than 4000 people work at Volvo Trucks? Each one of those employees help us become the company that we are today. Thanks to our employees, we became the first C02-neutral company in the world. Together, we prevented more than 700 000 tons of CO2 emission.

Our target audience for our open vacancies right now are young engineering professionals. Seeking constant quality requires employees who have a strong eye for constant improvement.

Is engineering not your cup of tea? Feel free to apply to our other vacancies.

Are you ready for the future with us? We are waiting for YOU!

ABOUT THE JOB

Introduction

Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services, we ensure that our customers are offered a premium service and are helped in time. Using the latest technologies, we guarantee the improvement of internal processes and stay up-to-date with our service deliveries. We nurture intrapreneurship and personal development, offering plenty opportunities to grow within the organization.

This is us, your new colleagues

We support dealers and customers worldwide with technical and diagnostic solutions for Volvo Trucks, Renault Trucks, Volvo Bus and Volvo Penta. Our passion for Volvo and its customers is what drives us to work together in an inspiring and thriving environment to find solutions but also to ensure quality and performance.

Do you just love to

  • You work in a team finding technical and diagnostic solutions for internal and external customers,
  • Your main activity is to assist dealers in your language area.
  • You’re in contact with different stakeholders like dealers, designers and product engineers.
  • You will work with different applications and have access to technical documentation in order to provide solutions,
  • You handle the information from the international markets in such manner that repeated questions and problems from customers can be avoided and quality can be improved

WHO ARE WE LOOKING FOR?

Are you the one

  • You have a technical background (automotive engineering,..) or by experience and interest you have built up a broad technical knowledge
  • You have an analytic approach, problem solving mindset and are able to interpret technical documentation.
  • You have the ability to understand how software applications work and have the capability to connect the dots when needed
  • You have good collaboration, communication and facilitation skills
  • You have a natural feel for continuous learning and personal involvement
  • You are fluent in English and 2 of the following languages : Italian / French / German / Spanish
  • Any additional other European language is an asset
  • You are willing to work in a shift system
  • WHY SHOULD WE WORK TOGETHER?

    A perfect match?

  • The opportunity to work in global and dynamic organization with highly skilled colleagues
  • A working environment that truly believes in customer success, trust, passion, performance and change
  • Regular opportunities for training and education to develop yourself continuously
  • Extra days off, a company restaurant, initiatives concerning health and well-being
  • A competitive payment based on your experience & competences that will develop depending on your input and performance