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Field Operations Service Manager - Benelux

KION GroupAntwerpen, Belgium

30+ dagen geleden

Functieomschrijving

We are looking for a Field Operations Service Manager to manage the Benelux Field Service team to consistently and successfully deliver field services on time and within budget. To mentor, guide, monitor and develop the team in a way that promotes Dematic values and behaviours whilst supporting the requirements and activities of our customers delivering in full, on time, every time.

What we offer : What we offer :

Competitive Compensation and Benefits
Global Opportunities
Career Development

Learn More Here :

Tasks and Qualifications :

Responsibilities :

Management of Field Service teams

Ensuring an effective in- and external collaboration platform and communication network (periodic team meetings, toolbox, …)

Coordinate the efforts of the on-call services to our clients (contact center, PLC Hotline and Sofware support)

Coordinate escalations to 2nd and 3rd line support (MU, Mobile Automation, …)

Coordinate work of subcontractors

Ensure preventive and corrective maintenance activities at customer sites

Customer satisfaction and NPS of the customer group

Define and follow Field operations service KI´s & KPI´s

Field Operations Revenues and Gross Profit as sold

Cost center control (cost allocation vs budget and coverage)

Change management, continuous improvement and employee engagement

Maintain compliance to key CE Directives and standards ensuring all changes are channeled through the correct business department(s)

Security, quality of service, ensuring adherence to Dematic Health and Safety policies

Skills and experience

Strong experience in Service Management and managing field service teams (incl. talent management , annual reviews, coaching, succession planning)

Knowledge about warehouse automation / material handling solutions and related customer challenges

Technical background and understanding of Electromechanical installations, PLC and hardware controls is a pre

Experience working with the business to deliver quality insights via dashboards and reporting

Excellent written and verbal communication skills including presentation skills and knowledge of software tools (MS PowerPoint, MS Visio; Power BI, MS Office)

Knowledge of relevant industry standards i.e. EN258.

Excellent communication skills in Dutch, English and French

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Field Service Manager • Antwerpen, Belgium