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Business Analyst

Business Analyst

Innova SolutionsBrussels, Brussels Region, Belgium
22 dagen geleden
Functieomschrijving

Business Analyst – Onboarding Mission Brief

As the market is shifting to a Mobile First approach, the organization has chosen to accelerate the implementation of a fully app-based onboarding process. The company follows the Scrum framework to manage projects and day-to-day application maintenance. Ownership of tools and applications is distributed across multiple Scrum teams.

The team responsible for onboarding, prospect conversion, personal data management, and access management tools is seeking a Business Analyst to support these efforts.

Responsibilities

  • Document or update the documentation of existing operational processes.
  • Identify process improvements and validate them with various stakeholders.
  • Define the target operational processes in collaboration with stakeholders.
  • Collaborate with the rest of the team to build operational processes.
  • Follow up and support development teams in delivering identified improvements.
  • Contribute to creating end-user documentation.
  • Help prepare and deliver end-user training.
  • Serve as back-up for other Business Analysts within the team.

Requirements and Skills

  • Proven knowledge and experience in business process management and process improvement .
  • Experience in leading workshops to analyze operational processes .
  • Strong written and verbal communication skills.
  • Highly organized with a structured approach.
  • English is required; French and / or Dutch are strong advantages.
  • Certifications and / or experience with the following are a strong plus :
  • BPMN
  • Lean / Six Sigma
  • Experience in the following areas is considered a plus :
  • Banking or Financial Sector
  • Customer onboarding processes
  • Data management
  • Middle-office or back-office operational teams
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    Analyst • Brussels, Brussels Region, Belgium