Azure Cloud Service Delivery Manager- Based in Belgium

Avanade is the leading innovator indigital services, business solutions and design-led experiences, deliveredthrough the power of people and the Microsoft ecosystem. Born 2000 as a jointventure between Accenture LLP and Microsoft to combine deep industry andbusiness expertise with the best enterprise software solutions and platforms.

Avanade provides state-of-the-artsolutions and applications based on Microsoft technology in the area ofapplication & server infrastructure, cloud-based, desktop and workplace ITsolutions, messaging, collaboration …

As Service Delivery Manager, you’ll lead andmanage the delivery of multiple projects in yourclient portfolio. Your technical and service delivery experience make you atrusted partner for our clients. You are aware of everything that happens andwill take appropriate measures, when necessary, in a timely fashion.

On the one hand, you will be working closely with your operationalcolleagues (project and system engineers) and, on the other hand, with client stakeholders.

A team of+10 will welcome you in the Delivery Talent Community, who can support you inyour day-to-day activities and grow your career at Avanade.

• As anatural communicator, building and maintaining relationships with variousparties (colleagues, clients, …) is something you enjoy and take initiative in.
• You arealways looking for the best solution and are not afraid to be proactive or takeownership in escalations.
• You work in aresults-oriented way and encourage that in your environment.
• You arefluent in Dutch / French and English, both in written and spoken form.
• You have at least 5 years of experience as Service Delivery Manager in the IT sector.
• You have general knowledge on IT Infrastructure concepts such as Hybrid Cloud Environments, Azure, Windows Server, Networking & Security.
• You will generate, lead, and communicate metrics to key stakeholders in regular service review meetings. For this, you’ll use the available reports and dashboards.
• You coordinate and resolve any escalations or critical issues.
• You will develop schedules, time / cost estimations, budgets, and documentation.
• Together with your stakeholders, you propose, discuss, and implement plans for continuous service improvement.
• You are aservice delivery managerthatwill ensure a qualitative delivery of your project(s) and respectthe milestones, planning, and finances.

Someof the best things about working at Avanade