Continuous improvement lead Vacatures in Ghent

Mechdyne Corporation is a technology company specializing in providing audiovisual and information technology (AV / IT) solutions, including immersive virtual reality experiences, visualization software, and technical support services, essentially helping clients access insights and understanding through advanced technology like virtual and augmented reality applications across various industries.

Job description Job Title : On-Site Level II Team Lead

Location : Belgium (at client facility)

Schedule : Monday to Friday, 8 : 00 AM – 5 : 00 PM (excluding standard holidays)

Job Overview :

As an On-Site Level II Team Lead, you will manage and oversee the day-to-day operations of the Service Desk On-Site Level II support team. This team includes On-Site Level II Support Technicians and Senior Technicians. Your responsibilities will include managing ticket handling, providing guidance and coaching to the team, ensuring adherence to strategic objectives, and supporting client implementations. You'll be an integral part of the client’s success, assisting with documentation, system access, and training to ensure smooth project launches. This role requires strong leadership, technical expertise, and the ability to foster a collaborative work environment.

Key Responsibilities :

• Lead and support Level 2 Service Desk Agents in their daily tasks.
• Conduct one-on-one and team meetings to provide coaching, guidance, and feedback.
• Monitor and track team performance, ensuring timely ticket resolution and successful goal completion.
• Produce weekly and monthly performance reports for both clients and internal stakeholders.
• Supervise client implementation tasks such as documentation, access, and training for new systems.
• Assist team members in resolving technical incidents (e.g., Windows OS, printers, Microsoft Office, Teams, network issues, mobile devices).
• Provide ongoing training and development opportunities for team growth.
• Build and maintain strong relationships with clients, advocating for Mechdyne’s services and maintaining high satisfaction.

Skills & Qualifications :

About Us : Mechdyne is an Equal Opportunity / Affirmative Action Employer. We encourage applicants from all backgrounds to apply. We believe in fostering an inclusive workplace free of discrimination and harassment. Our mission is to help organizations solve problems and make a meaningful difference in the communities where we live and work.

Profile Position Title : On-Site Level II Team Lead

Location : Client Facility in Belgium

Job Level : Team Lead (Mid-Senior Level)

Role Overview :

The On-Site Level II Team Lead is a leadership position responsible for managing a team of support technicians within a service desk environment. This individual is not only tasked with the oversight of technical incidents but also plays a crucial role in coaching, mentoring, and developing team members. They will oversee ticket handling and ensure goals and targets are met while maintaining strong communication with both internal stakeholders and clients. The On-Site Level II Team Lead ensures that client needs are met, implementing systems and providing necessary training and documentation to guarantee successful project launches.

Core Responsibilities :

Skills & Expertise :

Education & Experience :

Offer From € 39 to € 40 per hour Opleiding Cafetaria plan 13e maand Vakantiegeld