Angular Frontend Support Engineer

Description of tasks :

• Logging all incidents, requests, problems and changes
• Categorizing all incidents, requests, problems and changes
• Prioritizing all incidents, requests, problems and changes
• Perform the troubleshooting, answering user queries, search the root cause of problems and implement changes
• Escalate the tickets to the correct high level of service support if needed
• Resolve Incidents, Requests, Problems and execute changes
• Contribute to maximizing first-line on the spot fixes (coaching, maintaining KB, recording findings from the resolution of incidents for future use, etc.)
• Ensure the availability of the service and systems by doing the End to End monitoring
• Control service and systems capacities
• Assurance that the required security level is maintained
• Participate in the continuous deployments of the new releases in both Acceptance and Production environments
• Contribute in improving the service and its infrastructure
• Participate in some project activities, like writing administrative, Installation, user … guides
• Participate in creating a step by step Standard Operational Procedures
• Perform automation scripting
• Investigate new technologies to optimize the work of the support team

Working Conditions :

Knowledge and skills :