Bilingual Customer Care Specialist

We're looking for a Customer Care / Service Specialist B2B who thrives in a fast-paced, people-first environment. You'll be the voice of our brand, ensuring that every customer interaction-whether about an online order or an in-store visit-feels smooth, warm, and professional.

Tasks :

Assist customers across phone, email, social media, and chat with questions about orders, products, returns, and promotions

Guide customers through their online journey and provide post-purchase support

Coordinate closely with logistics, stores, and marketing to solve issues efficiently

Handle complaints with empathy and a solution-oriented mindset

Track common questions or issues to help us continuously improve our customer experience

Represent the brand with enthusiasm, consistency, and care

We are looking for a Customer Care / Service Specialist that :

Fluent in Dutch and French (spoken & written); English is a nice plus

Customer-obsessed, empathetic, and confident in written and spoken communication

2+ years of experience in customer care, retail, or e-commerce

Digitally savvy - comfortable with CRM systems, email platforms, and online tools

A team player who brings energy and calm

Our client offers :

Be part of a modern retail brand that values both people and innovation

Hybrid working : a mix of home office and a welcoming Brussels HQ

Discounts on beautiful products + employee perks and incentives

Dynamic and inclusive team culture, where every voice counts

Real career opportunities in customer experience, retail ops, or marketing