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C004297 L3 Application Support (NS) BELGIUM - 21 Jul

Park Lane RecruitmentBelgium, BE

1 dag geleden

Functieomschrijving

Deadline Date : Monday 21 July 2025

Requirement : L3 Application Support

Location : Braine-l'Alleud, BELGIUM

Full Time On-Site : Yes

Time On-Site : 100%

Not to Exceed Rate : 95 EUR

Total Scope of the request (hours) : 770

Required Start Date : 25 August 2025

Required Security Clearance : NATO SECRET

Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria :

Current National or NATO SECRET clearance
Nationality of one of the NATO member countries
Current work visa for the specific location if applying for an in-country position

Any applications that do NOT meet all the above – and do not CLEARLY show these on the CV - will be deleted.

Duties and Role :

Under the direction / guidance of the local NCIA Service Delivery Manager or the NCIA Service Area Owner, the following activities will be supported :

Containerization and Kubernetes :

Implement and manage Kubernetes environment that run in private cloud environments

Cloud Configuration (Azure, AWS) :

Configure CI / CD Pipelines

Manage EntraID Groups and Roles

Manage and configure different Cloud components

COTS End-User Support :

Provide third-level support for end-user queries.

Troubleshoot and resolve software issues, ensuring minimal disruption to users.

Troubleshoot and resolve software problems, ensuring efficient use of resources and problem resolution.

Incident Logging and Tracking :

Log and track support incidents using the helpdesk ticketing system.

Ensure all tickets are updated with accurate and detailed information and resolved within the agreed service levels.

Escalation :

Escalate complex issues to vendor support or appropriate teams when necessary.

Follow up on escalated issues to ensure timely resolution and user satisfaction.

Knowledge Base Management :

Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions.

Share knowledge and best practices with team members to improve overall service quality.

Technical :

Controlling, managing and providing access to the restricted areas managed by the business area.

Ensuring the proper functionality and security of software and hardware managed by the NBAC.

Monitoring COTS Applications and other software managed by NBAC by identifying and reporting any problems with the infrastructure, hardware and software applications.

Providing support to NBAC team for security approval and accreditation of software applications and CIS.

Controlling and checking compliance with security regulations laid down by NCIA and NATO on the use of software and hardware which is part of the NBAC services.

Communication and Collaboration :

Communicate effectively with users to understand their issues and provide clear instructions.

Collaborate with IT teams to resolve issues and improve service delivery

Requirements :

Skill, Knowledge & Experience :

The candidate must have a currently active NATO SECRET security clearance

The consultancy support for this work requires an experienced Service Engineer (L3 Support) with the following qualifications :

Technical Proficiency :

Deep understanding of end-user devices (desktops, laptops, tablets, smartphones) running Windows OS, Android OS and Apple iPhones / iPads.

Expert knowledge of Linux server infrastructure, Windows server infrastructure and Active Directory.

Expert knowledge of Microsoft SQL Server 2016-2022 and IIS based web servers.

Expert knowledge of networking infrastructure.

Very good knowledge of cloud technologies and cloud deployment for both AWS and Azure.

Expert knowledge of PKI.

Expert knowledge and experience in state-of-the-art technologies, relevant to software engineering : Technologies and standards (at least 4 of them) : HTML5, REST&Web Services, XML, HTTP, SQL, Visual Basic for Applications;

Expert knowledge and experience in Identity Management (OAuth, OIDC, SAML2) application integration;

Expert knowledge and experience in Application server technologies and Relational data base management systems;

Expert knowledge and experience in Programming languages and platforms - .NET / C#, JAVA, JavaScript;

Expert knowledge and experience in Task automation through scripting in both Windows and Linux.

Deep understanding of security constraints and requirements in CIS.

Deep understanding of NCIA and NATO security directives and regulations, along with understanding of industry best practices and standards.

Familiarity with Microsoft services and tools, including Outlook, Teams, SharePoint.

Experience and good knowledge of the following COTS technology : GENPACT Sequence Kinetics or Sequence Cora; CITI Manage ID; Atlassian products (Jira, Jira Service Management, Confluence) Wolters Kluwer TeamMate

Experience in human resource (HR) IT applications related to personnel, posts, organisations, identity management and badges;

Very good knowledge and at least two years experience in various areas of Software Engineering including some of the following : Requirements elicitation and management (including non-

functional requirements for Operations & Maintenance); SW change management and testing; Application release and deployment management; Configuration management practices and tools; Application Lifecycle Management concept and tools.

Knowledge of NATO HR processes;

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Application Support • Belgium, BE

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