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C004297 L3 Application Support (NS) BELGIUM - 21 Jul

C004297 L3 Application Support (NS) BELGIUM - 21 Jul

Park Lane RecruitmentBelgium, BE
Il y a 2 jours
Description de poste

Deadline Date :  Monday 21 July 2025

Requirement :   L3 Application Support

Location :  Braine-l'Alleud, BELGIUM

Full Time On-Site :  Yes

Time On-Site :  100%

Not to Exceed Rate :  95 EUR

Total Scope of the request (hours) :  770

Required Start Date :  25 August 2025

Required Security Clearance :  NATO SECRET

Please do  NOT  apply for any NATO contract positions unless you meet ALL the following criteria :

  • Current National or NATO SECRET clearance
  • Nationality of one of the NATO member countries
  • Current work visa for the specific location if applying for an in-country position

Any applications that do NOT meet all the above – and do not CLEARLY show these on the CV - will be deleted.

Duties and Role :

Under the direction / guidance of the local NCIA Service Delivery Manager or the NCIA Service Area Owner, the following activities will be supported :

Containerization and Kubernetes :

  • Implement and manage Kubernetes environment that run in private cloud environments
  • Cloud Configuration (Azure, AWS) :

  • Configure CI / CD Pipelines
  • Manage EntraID Groups and Roles
  • Manage and configure different Cloud components
  • COTS End-User Support :

  • Provide third-level support for end-user queries.
  • Troubleshoot and resolve software issues, ensuring minimal disruption to users.
  • Troubleshoot and resolve software problems, ensuring efficient use of resources and problem resolution.
  • Incident Logging and Tracking :

  • Log and track support incidents using the helpdesk ticketing system.
  • Ensure all tickets are updated with accurate and detailed information and resolved within the agreed service levels.
  • Escalation :

  • Escalate complex issues to vendor support or appropriate teams when necessary.
  • Follow up on escalated issues to ensure timely resolution and user satisfaction.
  • Knowledge Base Management :

  • Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions.
  • Share knowledge and best practices with team members to improve overall service quality.
  • Technical :

  • Controlling, managing and providing access to the restricted areas managed by the business area.
  • Ensuring the proper functionality and security of software and hardware managed by the NBAC.
  • Monitoring COTS Applications and other software managed by NBAC by identifying and reporting any problems with the infrastructure, hardware and software applications.
  • Providing support to NBAC team for security approval and accreditation of software applications and CIS.
  • Controlling and checking compliance with security regulations laid down by NCIA and NATO on the use of software and hardware which is part of the NBAC services.
  • Communication and Collaboration :

  • Communicate effectively with users to understand their issues and provide clear instructions.
  • Collaborate with IT teams to resolve issues and improve service delivery
  • Requirements :

    Skill, Knowledge & Experience :

  • The candidate must have a currently active NATO SECRET security clearance
  • The consultancy support for this work requires an experienced Service Engineer (L3 Support) with the following qualifications :

    Technical Proficiency :

  • Deep understanding of end-user devices (desktops, laptops, tablets, smartphones) running Windows OS, Android OS and Apple iPhones / iPads.
  • Expert knowledge of Linux server infrastructure, Windows server infrastructure and Active Directory.
  • Expert knowledge of Microsoft SQL Server 2016-2022 and IIS based web servers.
  • Expert knowledge of networking infrastructure.
  • Very good knowledge of cloud technologies and cloud deployment for both AWS and Azure.
  • Expert knowledge of PKI.
  • Expert knowledge and experience in state-of-the-art technologies, relevant to software engineering : Technologies and standards (at least 4 of them) : HTML5, REST&Web Services, XML, HTTP, SQL, Visual Basic for Applications;
  • Expert knowledge and experience in Identity Management (OAuth, OIDC, SAML2) application integration;
  • Expert knowledge and experience in Application server technologies and Relational data base management systems;
  • Expert knowledge and experience in Programming languages and platforms - .NET / C#, JAVA, JavaScript;
  • Expert knowledge and experience in Task automation through scripting in both Windows and Linux.
  • Deep understanding of security constraints and requirements in CIS.
  • Deep understanding of NCIA and NATO security directives and regulations, along with understanding of industry best practices and standards.
  • Familiarity with Microsoft services and tools, including Outlook, Teams, SharePoint.
  • Experience and good knowledge of the following COTS technology : GENPACT Sequence Kinetics or Sequence Cora; CITI Manage ID;  Atlassian products (Jira, Jira Service Management, Confluence) Wolters Kluwer TeamMate
  • Experience in human resource (HR) IT applications related to personnel, posts, organisations, identity management and badges;
  • Very good knowledge and at least two years experience in various areas of Software Engineering including some of the following : Requirements elicitation and management (including non-
  • functional requirements for Operations & Maintenance); SW change management and testing;  Application release and deployment management; Configuration management practices and tools; Application Lifecycle Management concept and tools.
  • Knowledge of NATO HR processes;
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