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C004252 CSU Brussels Service Desk Technician (NS) BELGIUM - 16 July RELAUNCH
Park Lane RecruitmentBelgium, BE8 dagen geleden
FunctieomschrijvingRelating and Networking - Easily establishes good relationships with users and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences Communication Skills – Good diplomacy and tact The candidate must have a currently active NATO SECRET security clearance Relevant Service Desk 1st level support experience is a must Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience Extensive knowledge of Microsoft desktop applications and OS Extensive knowledge of Service Desk ticketing tools (BMC Remedy) Extensive knowledge of VPN software and VPN troubleshooting Minimal Mobile Device Management (MDM) knowledge required Language Skills – NATO HQ official languages are English and French. Both are required : A thorough knowledge of English, both written and spoken and a good working knowledge of French (spoken) – essential
Deadline Date : Wednesday 16 July 2025
Requirement : CSU Brussels Service Desk Technician
Location : Brussels, BELGIUM
Time On-Site : 100%
Not to Exceed : 38 EUR
Total Scope of the request (hours) : 760
Required Start Date : 25 August 2025
Required Security Clearance : NATO SECRET
Duties and Role :
- First Contact Resolution (1st line resolution)
- Troubleshoot and resolve software and hardware issues in a broad range of IT products and services including (but not limited to) : Laptops : VPN connectivity, Microsoft products, Business
- Applications; Mobile devices (smartphones & tables) : work environment applications and configuration of devices through MDM; User Access Management
- Lifecycle of Service Management tickets : Incident Management; Service Request Management; Change Management and Change Coordination
- IT Asset Management : Keep asset management systems up to date
- Knowledge Management : Create, maintain and utilise SOP, processes and support documentation
- Able to work with limited supervision
- Perform other duties as may be required
Competencies or Personal Attributes :
Requirements :
Skill, Knowledge & Experience :
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Service Technician • Belgium, BE