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C004252 CSU Brussels Service Desk Technician (NS) BELGIUM - 16 July RELAUNCH

C004252 CSU Brussels Service Desk Technician (NS) BELGIUM - 16 July RELAUNCH

Park Lane RecruitmentBelgium, BE
Il y a 7 jours
Description de poste

Deadline Date :   Wednesday 16 July 2025

Requirement :   CSU Brussels Service Desk Technician

Location :  Brussels, BELGIUM

Time On-Site :  100%

Not to Exceed :   38 EUR

Total Scope of the request (hours) :  760

Required Start Date :  25 August 2025

Required Security Clearance :  NATO SECRET

Duties and Role :

  • First Contact Resolution (1st line resolution)
  • Troubleshoot and resolve software and hardware issues in a broad range of IT products and services including (but not limited to) : Laptops : VPN connectivity, Microsoft products, Business
  • Applications; Mobile devices (smartphones & tables) : work environment applications and configuration of devices through MDM; User Access Management
  • Lifecycle of Service Management tickets : Incident Management; Service Request Management; Change Management and Change Coordination
  • IT Asset Management : Keep asset management systems up to date
  • Knowledge Management : Create, maintain and utilise SOP, processes and support documentation
  • Able to work with limited supervision
  • Perform other duties as may be required

Competencies or Personal Attributes :

  • Relating and Networking - Easily establishes good relationships with users and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others
  • Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals
  • Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences
  • Communication Skills – Good diplomacy and tact

    • Requirements :

    Skill, Knowledge & Experience :

  • The candidate must have a currently active NATO SECRET security clearance
  • Relevant Service Desk 1st level support experience is a must
  • Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience
  • Extensive knowledge of Microsoft desktop applications and OS
  • Extensive knowledge of Service Desk ticketing tools (BMC Remedy)
  • Extensive knowledge of VPN software and VPN troubleshooting
  • Minimal Mobile Device Management (MDM) knowledge required
  • Language Skills – NATO HQ official languages are English and French. Both are required : A thorough knowledge of English, both written and spoken and a good working knowledge of French (spoken) – essential
    • Créer une alerte emploi pour cette recherche

    Service Technician • Belgium, BE

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