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Customer Support Engineer
2200 ICOS Vision Systems NVLeuven, Belgium30+ dagen geleden
Vacaturetype
- Fulltime
FunctieomschrijvingExperience with troubleshooting techniques in repairing complex and sophisticated tools. Well-able to read and interpret electronic / electro-mechanical schematics and drawings. Ability to address overall system issues (hardware, software, networking, automation, applications); ability to drive customer improvement programs, change order programs. Understanding of customer application / utilization of assigned equipment set in production environment desirable. Excellent analytical problem-solving skills Creative thinking approach to deal with customer challenges and needs Excellent oral and written communication skills Team performer and ability to maintain excellent working relationship with customers and colleagues Languages : Fluent English (Both written and spoken) Bachelor’s level Degree in Engineering, Electronics, Electrical Engineering and 2 years of related work experience or 5 years industry working experience A valid driving license is required for the country you will be working in. Field service or equipment related experience on Semiconductor capital equipment is a plus.
Description
At KLA each employee contributes to the advancement of humanity and technology through our industry leading tools and solutions. Join us to play your part in the KLA story in Belgium!
A Customer Support Engineer at KLA is primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing of highly sophisticated capital equipment at customer sites.
This is an excellent opportunity for a recent engineering Graduate to start their career or an experienced Engineer to progress their career in a technically challenging environment!
Key responsibilities :
- Represents the company to the customer and assumes accountability for customer satisfaction with service.
- Assures operational quality of system equipment.
- Coordinates actions with customers to minimize down time.
- Provides assistance to Installation Engineers and other CSE's in resolving problems. May perform duties associated with Technical Support Engineer.
- Repairing of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification.
- CSE may access and resolve problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions.
- Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
Skills and experience
Minimum Qualifications