Customer Support Engineer

Description

Preferred Qualifications

At KLA each employee contributes to the advancement of humanity and technology through our industry leading tools and solutions. Join us to play your part in the KLA story in Frederik Goovaerts' team!

A Customer Support Engineer at KLA is primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing of highly sophisticated capital equipment at customer sites.

This is an excellent opportunity for a recent engineering Graduate to start their career or an experienced Engineer to progress their career in a technically challenging environment!

Major Responsibilities include :

Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites.

Represents the company to the customer and assumes accountability for customer satisfaction with service.

Assures operational quality of system equipment.

Coordinates actions with customers to minimize down time.

May provide assistance to Installation Engineers in resolving problems.

Technical skills :

Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems to address on site customer problems.

Excellent presentation and communication skills

Excellent analytical and problem-solving skills

Excellent customer relation and teamwork skills

Minimum Qualifications

Languages : Fluent English (Both written and spoken)

Bachelor's Level Degree or Technical High School Diploma with some experience

Experience in semiconductor, electromedical or complex measurement systems is a plus

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.