Technical sales manager Offres d'emploi - Brussels

Technical Account Manager

Are you a tech-savvy professional who enjoys building customer relationships combined with a passion for cutting-edge SaaS / API technology solutions and looking to progress your career with one of Europe’s technology leading payments companies?

Curious?  If so apply today to viva.com to discover how you can become a pivotal player delivering the future of European merchant payments solutions today!

Why Viva.com?

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

About the role

The Technical Account Manager is a multi-faceted position that requires both technical skills and excellent business sense and stakeholder engagement skills. It will involve the provision of advice and guidance to large organizations across Europe during their integration with viva.com, as well as the provision of feedback to internal product owners on new features and products. The position will also involve preparing and delivering internal training for the sales team about products and integration matters and working closely with the sales team and core developers, operations personnel, and product owners.

Roles & Responsibilities :

• Engage and build relationships with the IT (Information Technology) stakeholders and technical teams of key merchant clients.
• Review business requirements from clients and our merchant success team to identify and gather all technical requirements, implementation scope and any additional project demands that require development.
• Work together with the internal Success Managers and Payment Solutions Architects, to service key client project opportunities from project inception to project delivery.
• Advise on the various integrations based on individual client business needs, ensuring clients make the most of Viva.com technology and product capabilities.
• Provide technical guidance and coordinate client / partner technical teams during integrations (i.e., Smart Checkout, Cloud Rest Api, ECR etc.)
• Provide proactive recommendations, best practices and technical solutions to clients
• Perform or coordinate testing on staging environment to ensure a verified pre-go live integration.
• Post-GO live support and assistance related to the implementation in scope, coordinating any specialized client training.
• Work with Customer Service, QA (Quality Assurance), Product, and Technology teams to reproduce and help resolve critical bugs / issues.
• Facilitate pilot testing and organize internal training regarding new products’ launch, integration methods, plugins etc.
• Provide feedback to internal product owners regarding potential new products or improvements to existing features.
• Maintain the documentation on internal and public (developers’ portal) repositories.
• Track and follow up any pending tickets about new features / functionality implementation.

Requirements

Benefits